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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,011,208 companies are currently using one or more Contact Center software. Out of these, there are 755,105 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 80.56% of market share, Zendesk with 9.95% of market share, Freshworks with 2.14% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (8,715), Consulting (5,733), Project Management (5,337).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

1585347

Companies Tracked

Categories related to Contact Center

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Contact Center technologies in 2025

Over 1585347 companies are using Contact Center tools. Wix with 80.56% market share (1277131 customers), Zendesk with 9.95% market share (157691 customers), Freshworks with 2.14% market share (34004 customers).

Technology

Market Share (Est.)

Customers

Wix

80.56%

1277131

Zendesk

9.95%

157691

Freshworks

2.14%

34004

Agile CRM

1.77%

27983

Salesforce Service Cloud

0.54%

8545

Others

5.05%

79993

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (876908 companies), 20 - 49 employees (278330 companies), 10 - 19 employees (164049 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 755105 (58.48%), United Kingdom with 138923 (10.76%), Canada with 78531 (6.08%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (8715), Consulting (5733), Project Management (5337).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1277131	80.56
2	Zendesk	157691	9.95
3	Freshworks	34004	2.14
4	Agile CRM	27983	1.77
5	Salesforce Service Cloud	8545	0.54
6	Bitrix24	8369	0.53
7	Mitel	7461	0.47
8	LiveAgent	6288	0.40
9	Zoho Desk	5319	0.34
10	Genesys	4521	0.29
11	PICS	3705	0.23
12	Wipro	3669	0.23
13	Avaya Contact Center	3322	0.21
14	NICE inContact	3051	0.19
15	Genesys PureCloud	2968	0.19
16	Five9	2857	0.18
17	Aircall	2808	0.18
18	Verint	2636	0.17
19	LogMeIn Rescue	2414	0.15
20	Comm100 Live Chat	2184	0.14
21	Talkdesk	1339	0.08
22	Genesys Contact Center	1083	0.07
23	Vonage Business	965	0.06
24	HappyFox	960	0.06
25	NewVoiceMedia	939	0.06
26	Helpshift	923	0.06
27	Creatio	886	0.06
28	Avaya CMS	886	0.06
29	Cisco Finesse	723	0.05
30	Desk.com Chat	685	0.04
31	Oracle Service Cloud	659	0.04
32	Genesys Inbound	605	0.04
33	Toky	532	0.03
34	Genesys Outbound	482	0.03
35	Nextiva	467	0.03
36	Gladly	392	0.02
37	Mitel Contact Center Solutions	346	0.02
38	Nortel Symposium	311	0.02
39	VICIdial	299	0.02
40	Dixa	276	0.02
41	Twilio Flex	257	0.02
42	RingCentral Contact Center	224	0.01
43	Avaya Aura Call Center Elite	212	0.01
44	8x8 Virtual Office	204	0.01
45	MiContact Center	192	0.01
46	Clarabridge	187	0.01
47	Twilio Contact Center	178	0.01
48	Genesys PureConnect	168	0.01
49	Oracle TeleSales	156	0.01
50	Zoom Contact Center	140	0.01
51	CallFire	137	0.01
52	VanillaSoft	111	0.01
53	ePowerCenter	109	0.01
54	Livevox	106	0.01
55	Wix Answers	101	0.01
56	Cisco Packaged Contact Center Enterprise	100	0.01
57	Netcall	94	0.01
58	Vocalcom	86	0.01
59	RingCentral RingCX	82	0.01
60	Bright Pattern	79	0.00
61	Corizon	78	0.00
62	Oracle Teleservice	77	0.00
63	PlayVox	73	0.00
64	Alvaria	73	0.00
65	Vivocha	70	0.00
66	UJET	65	0.00
67	Vozy	61	0.00
68	PhoneBurner	61	0.00
69	Manhattan Contact Center	61	0.00
70	Xperience	57	0.00
71	Regal	56	0.00
72	DialMyCalls	50	0.00
73	InfoFlo	42	0.00
74	Freshcaller	42	0.00
75	PanTerra	40	0.00
76	VCC Live	40	0.00
77	Aloware	37	0.00
78	Magnetic North	36	0.00
79	Sharpen	36	0.00
80	XCALLY	34	0.00
81	Zingtree	33	0.00
82	Sitel	33	0.00
83	Aspect Zipwire	31	0.00
84	Aspect Via	30	0.00
85	prairieFyre	29	0.00
86	Clarity Connect	28	0.00
87	Cloudtalk	27	0.00
88	Shelf	23	0.00
89	Avaya Callback Assist	20	0.00
90	Avaya Contact Center Control Manager	20	0.00
91	Cisco Unified Intelligent Contact Management Enterprise	20	0.00
92	Zent.io	19	0.00
93	Scorebuddy	19	0.00
94	CallHub	19	0.00
95	CallTools	18	0.00
96	XenCALL	18	0.00
97	contactSPACE	17	0.00
98	ChaseData	15	0.00
99	Convoso	14	0.00
100	AireContact	12	0.00
101	Avaya Contact Analyzer	12	0.00
102	CrazyCall	10	0.00
103	Click2Coach	10	0.00
104	ProcedureFlow	9	0.00
105	Connect First	9	0.00
106	Dezide	9	0.00
107	Atos Unify OpenScape Voice	9	0.00
108	Newfies-Dialer	8	0.00
109	AuguTech	8	0.00
110	Branch Messenger	8	0.00
111	Cisco Outbound Option	8	0.00
112	CozTel	7	0.00
113	eSpace Contact Center	6	0.00
114	Ameyo	6	0.00
115	T-Max Predictive Dialer	6	0.00
116	Cross CRM	5	0.00
117	SpiceCSM	5	0.00
118	3CLogic	5	0.00
119	Ytel Platform	5	0.00
120	Ottspott	4	0.00
121	VHT Cloud	4	0.00
122	FluentStream	4	0.00
123	Autom8 Enterprise	4	0.00
124	Pims Auto Dialer	4	0.00
125	Zailab	3	0.00
126	Callmaker	3	0.00
127	Fenero	3	0.00
128	PhoneCall	3	0.00
129	uContact	3	0.00
130	SalesExec	3	0.00
131	EducationFolder	3	0.00
132	SolusOne	2	0.00
133	OneContact CC	2	0.00
134	LiveOps	2	0.00
135	InGenius	2	0.00
136	Track My Leads	2	0.00
137	CallBlitzer	2	0.00
138	CallidusCloud CX	2	0.00
139	CallSquad	2	0.00
140	USAN	2	0.00
141	Nice SmartCenter	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Freshworks. Here, you can view a full list of Contact Center tools in the market.