Freshworks
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Market Share of Freshworks
Current Customer(s)
34396
Market Share (Est.)
2.16%
Ranking
#3
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 80.54%, Zendesk with 9.95%, Agile CRM with 1.75% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1283230 | 80.54% | Freshworks vs Wix |
| Zendesk | 158537 | 9.95% | Freshworks vs Zendesk |
| Agile CRM | 27921 | 1.75% | Freshworks vs Agile CRM |
| Salesforce Service Cloud | 8625 | 0.54% | Freshworks vs Salesforce Service Cloud |
| Bitrix24 | 8400 | 0.53% | Freshworks vs Bitrix24 |
| Mitel | 7454 | 0.47% | Freshworks vs Mitel |
| LiveAgent | 6229 | 0.39% | Freshworks vs LiveAgent |
| Zoho Desk | 5399 | 0.34% | Freshworks vs Zoho Desk |
| Genesys | 4543 | 0.29% | Freshworks vs Genesys |
| PICS | 3732 | 0.23% | Freshworks vs PICS |
| Wipro | 3671 | 0.23% | Freshworks vs Wipro |
| Avaya Contact Center | 3322 | 0.21% | Freshworks vs Avaya Contact Center |
| NICE inContact | 3070 | 0.19% | Freshworks vs NICE inContact |
| Genesys PureCloud | 2995 | 0.19% | Freshworks vs Genesys PureCloud |
| Five9 | 2891 | 0.18% | Freshworks vs Five9 |
| Aircall | 2874 | 0.18% | Freshworks vs Aircall |
| Verint | 2688 | 0.17% | Freshworks vs Verint |
| LogMeIn Rescue | 2427 | 0.15% | Freshworks vs LogMeIn Rescue |
| Comm100 Live Chat | 2202 | 0.14% | Freshworks vs Comm100 Live Chat |
| Talkdesk | 1364 | 0.09% | Freshworks vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Contact Center category are Wix with 80.54%, Zendesk with 9.95%, Agile CRM with 1.75% market share.
Freshworks vs Wix
Freshworks vs Zendesk
Freshworks vs Agile CRM
Freshworks vs Salesforce Service Cloud
Freshworks vs Bitrix24
Freshworks vs Mitel
Freshworks vs LiveAgent
Freshworks vs Zoho Desk
Customers of Freshworks
Around the world in 2025, over 34371 companies have started using Freshworks as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Bank Of America | 10,000+ | Charlotte | North Carolina | United States |     |
| HDFC Life | 10,000+ | Mumbai | Maharashtra | India | |
| TEKsystems | 10,000+ | Hanover | Maryland | United States | |
| SoftServe | 10,000+ | Lviv | Lviv | Ukraine | |
| Amadeus | 10,000+ | Madrid | Madrid | Spain | |
| Unilever | 10,000+ | London | England | United Kingdom | |
| Global Payments, Inc. | 10,000+ | Atlanta | Georgia | United States | |
| STERIS | 10,000+ | Mentor | Ohio | United States | |
| University College London | 10,000+ | London | England | United Kingdom | |
| American Express Global Business Travel | 10,000+ | New York City | New York | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Contact Center are Marketing (308), Software (301), Technology (286).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the contact-center category fall in the company size of 0 - 9 employees (11036 companies), 20 - 49 employees (9179 companies), 100 - 249 employees (4268 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for contact-center are the United States with 12713(47.55%), United Kingdom with 3579(13.39%), India with 2439(9.12%) customers respectively.
Customers
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Agile CRM.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the contact-center?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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