Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more
Market Share of Zendesk
Current Customer(s)
157691
Market Share (Est.)
9.95%
Ranking
#2
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 80.56%, Freshworks with 2.14%, Agile CRM with 1.77% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1277131 | 80.56% | Zendesk vs Wix |
| Freshworks | 34004 | 2.14% | Zendesk vs Freshworks |
| Agile CRM | 27983 | 1.77% | Zendesk vs Agile CRM |
| Salesforce Service Cloud | 8545 | 0.54% | Zendesk vs Salesforce Service Cloud |
| Bitrix24 | 8369 | 0.53% | Zendesk vs Bitrix24 |
| Mitel | 7461 | 0.47% | Zendesk vs Mitel |
| LiveAgent | 6288 | 0.40% | Zendesk vs LiveAgent |
| Zoho Desk | 5319 | 0.34% | Zendesk vs Zoho Desk |
| Genesys | 4521 | 0.29% | Zendesk vs Genesys |
| PICS | 3705 | 0.23% | Zendesk vs PICS |
| Wipro | 3669 | 0.23% | Zendesk vs Wipro |
| Avaya Contact Center | 3322 | 0.21% | Zendesk vs Avaya Contact Center |
| NICE inContact | 3051 | 0.19% | Zendesk vs NICE inContact |
| Genesys PureCloud | 2968 | 0.19% | Zendesk vs Genesys PureCloud |
| Five9 | 2857 | 0.18% | Zendesk vs Five9 |
| Aircall | 2808 | 0.18% | Zendesk vs Aircall |
| Verint | 2636 | 0.17% | Zendesk vs Verint |
| LogMeIn Rescue | 2414 | 0.15% | Zendesk vs LogMeIn Rescue |
| Comm100 Live Chat | 2184 | 0.14% | Zendesk vs Comm100 Live Chat |
| Talkdesk | 1339 | 0.08% | Zendesk vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 80.56%, Freshworks with 2.14%, Agile CRM with 1.77% market share.
Zendesk vs Wix
Zendesk vs Freshworks
Zendesk vs Agile CRM
Zendesk vs Salesforce Service Cloud
Zendesk vs Bitrix24
Zendesk vs Mitel
Zendesk vs LiveAgent
Zendesk vs Zoho Desk
Customers of Zendesk
Around the world in 2025, over 157684 companies have started using Zendesk as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| University Of Wisconsin | 10,000+ | Madison | Wisconsin | United States |     |
| Federal Board Of Revenue | 10,000+ | Islamabad | Islamabad | Pakistan | |
| Power Corporation Of Canada | 10,000+ | Montreal | Quebec | Canada | |
| Krones | 10,000+ | Neutraubling | Bavaria | Germany | |
| State Of West Virginia | 10,000+ | Charleston | West Virginia | United States | |
| Centene Corporation | 10,000+ | St. Louis | Missouri | United States | |
| Dassault Systèmes | 10,000+ | Velizy-Villacoublay | Ile-de-France | France | |
| Achmea | 10,000+ | Zeist | Utrecht | Netherlands | |
| Bancolombia | 10,000+ | Medellin | Antioquia | Colombia | |
| Booking Holdings | 10,000+ | Norwalk | Connecticut | United States | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Contact Center are Marketing (1543), Technology (1317), Saas (1198).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the contact-center category fall in the company size of 0 - 9 employees (47489 companies), 20 - 49 employees (41585 companies), 100 - 249 employees (21701 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for contact-center are the United States with 64530(53.81%), United Kingdom with 13104(10.93%), Australia with 6169(5.14%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the contact-center category are Wix, Freshworks, Agile CRM. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Freshworks Zendesk vs Agile CRM.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the contact-center?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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