Question 1

Who are the top Avaya Contact Center competitors?

Accepted Answer

Avaya Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya Contact Center and 40,000 other technologies on the internet. You can also compare Avaya Contact Center and its feature with top competitors here : Avaya Contact Center vs Wix Avaya Contact Center vs Zendesk Avaya Contact Center vs Freshworks.

Question 2

What is Avaya Contact Center customer distribution based on
            company size?

Accepted Answer

The majority of Avaya Contact Center’s customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (653 companies). You can view a distribution chart of Avaya Contact Center customers by company size here.

Question 3

What is Avaya Contact Center market share in the
            contact-center?

Accepted Answer

Avaya Contact Center has market share of
            0.21%
            in contact-center market.
            Avaya Contact Center competes
            with 140 competitor tools in
            contact-center category. The top alternatives for
            Avaya Contact Center contact-center tool are
            Wix with
                80.56%, Zendesk with
                9.95%, Freshworks with
                2.14% market share.

Question 4

What are the top countries that use Avaya Contact Center?

Accepted Answer

Around the world in 2025, over
          3,322 companies
          have started using Avaya Contact Center as
          contact-center tool. Companies using
          Avaya Contact Center for contact-center are majorly
          from United States with
          1,798 customers.
          66.77% of Avaya Contact Center
          customers are from the United States. Other top countries
          using Avaya Contact Center are
          United Kingdom and India with 283(10.51%) and 142(5.27%) customers respectively.

Question 5

What are the top industries that use Avaya Contact Center?

Accepted Answer

Top industries that use Avaya Contact Center for
            contact-center are Cloud Services (132), Managed Services (111), Unified Communications (99).

Technology	Domains	Market Share (Est.)	Versus page
Wix	1277131	80.56%	Avaya Contact Center vs Wix
Zendesk	157691	9.95%	Avaya Contact Center vs Zendesk
Freshworks	34004	2.14%	Avaya Contact Center vs Freshworks
Agile CRM	27983	1.77%	Avaya Contact Center vs Agile CRM
Salesforce Service Cloud	8545	0.54%	Avaya Contact Center vs Salesforce Service Cloud
Bitrix24	8369	0.53%	Avaya Contact Center vs Bitrix24
Mitel	7461	0.47%	Avaya Contact Center vs Mitel
LiveAgent	6288	0.40%	Avaya Contact Center vs LiveAgent
Zoho Desk	5319	0.34%	Avaya Contact Center vs Zoho Desk
Genesys	4521	0.29%	Avaya Contact Center vs Genesys
PICS	3705	0.23%	Avaya Contact Center vs PICS
Wipro	3669	0.23%	Avaya Contact Center vs Wipro
NICE inContact	3051	0.19%	Avaya Contact Center vs NICE inContact
Genesys PureCloud	2968	0.19%	Avaya Contact Center vs Genesys PureCloud
Five9	2857	0.18%	Avaya Contact Center vs Five9
Aircall	2808	0.18%	Avaya Contact Center vs Aircall
Verint	2636	0.17%	Avaya Contact Center vs Verint
LogMeIn Rescue	2414	0.15%	Avaya Contact Center vs LogMeIn Rescue
Comm100 Live Chat	2184	0.14%	Avaya Contact Center vs Comm100 Live Chat
Talkdesk	1339	0.08%	Avaya Contact Center vs Talkdesk

Customers	Employee Range	City	Region	Country
Prince George's County	10,000+	Largo	Maryland	United States
NeuraFlash	250 - 499	Burlington	Massachusetts	United States
One Call	1,000 - 4,999	Jacksonville	Florida	United States
Baptist Health	1,000 - 4,999	Little Rock	Arkansas	United States
Avaya	10,000+	Santa Clara	California	United States
Royal Caribbean Group	0 - 9	Miami	Florida	United States
Ubiquity	1,000 - 4,999	New York City	New York	United States
Voxtron	500 - 999	Dubai	Dubai	United Arab Emirates
Chubb	10,000+	Zurich	Zurich	Switzerland
Eir Evo Talent	250 - 499	Loughlinstown	Leinster	Ireland

Avaya Contact Center

Market Share of Avaya Contact Center

3322

0.21%

#13

Top Competitors and Alternatives of Avaya Contact Center

Top Competitors and Alternatives of Avaya Contact Center

Customers of Avaya Contact Center

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Avaya Contact Center Customers by Products and Services

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Avaya Contact Center Customers by Employee Size

Avaya Contact Center Customers by Geography

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