Question 1

What are the different markets in which
        Zendesk and
        Talkdesk compete against each other?

Accepted Answer

Zendesk and
        Talkdesk compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Call Recording, Communication, Customer Experience.

Question 2

How does the market share of
        Zendesk
        and Talkdesk compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        9.95%
        market share in comparison to
        Talkdesk’s
        0.08%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Talkdesk holds the
        21st spot.

Question 3

How many customers are acquired by
        Zendesk and
        Talkdesk in the
        Contact Center segment?

Accepted Answer

Zendesk has
        157,691 customers and
        Talkdesk has
        1,339 customers in the
        Contact Center
        segment. Zendesk has
        156352 more customers than
        Talkdesk in this category.

Question 4

What are the countries in which
        Zendesk and
        Talkdesk has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Talkdesk has more customers in United States, Canada and United Kingdom.

Zendesk Vs Talkdesk : In-Depth Comparison

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Comparing the customer bases of Zendesk and Talkdesk

Comparing the market share of Zendesk and Talkdesk

Compare Zendesk vs Talkdesk customers by geography

Customer Movements for this month

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