Shelf
Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating.
Market Share of Shelf
Current Customer(s)
24
Market Share (Est.)
0.00%
Ranking
#88
Top Competitors and Alternatives of Shelf
The top three of Shelf’s competitors in the Contact Center category are Wix with 80.54%, Zendesk with 9.95%, Freshworks with 2.16% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1283230 | 80.54% | Shelf vs Wix |
| Zendesk | 158537 | 9.95% | Shelf vs Zendesk |
| Freshworks | 34396 | 2.16% | Shelf vs Freshworks |
| Agile CRM | 27921 | 1.75% | Shelf vs Agile CRM |
| Salesforce Service Cloud | 8625 | 0.54% | Shelf vs Salesforce Service Cloud |
| Bitrix24 | 8400 | 0.53% | Shelf vs Bitrix24 |
| Mitel | 7454 | 0.47% | Shelf vs Mitel |
| LiveAgent | 6229 | 0.39% | Shelf vs LiveAgent |
| Zoho Desk | 5399 | 0.34% | Shelf vs Zoho Desk |
| Genesys | 4543 | 0.29% | Shelf vs Genesys |
| PICS | 3732 | 0.23% | Shelf vs PICS |
| Wipro | 3671 | 0.23% | Shelf vs Wipro |
| Avaya Contact Center | 3322 | 0.21% | Shelf vs Avaya Contact Center |
| NICE inContact | 3070 | 0.19% | Shelf vs NICE inContact |
| Genesys PureCloud | 2995 | 0.19% | Shelf vs Genesys PureCloud |
| Five9 | 2891 | 0.18% | Shelf vs Five9 |
| Aircall | 2874 | 0.18% | Shelf vs Aircall |
| Verint | 2688 | 0.17% | Shelf vs Verint |
| LogMeIn Rescue | 2427 | 0.15% | Shelf vs LogMeIn Rescue |
| Comm100 Live Chat | 2202 | 0.14% | Shelf vs Comm100 Live Chat |
Popular Comparisons
Top Competitors and Alternatives of Shelf
The top three of Shelf’s competitors in the Contact Center category are Wix with 80.54%, Zendesk with 9.95%, Freshworks with 2.16% market share.
Shelf vs Wix
Shelf vs Zendesk
Shelf vs Freshworks
Shelf vs Agile CRM
Shelf vs Salesforce Service Cloud
Shelf vs Bitrix24
Shelf vs Mitel
Shelf vs LiveAgent
Customers of Shelf
Around the world in 2025, over 24 companies have started using Shelf as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Cambium Assessment | 500 - 999 | Washington, D.C. | Washington, D.C. | United States |   |
| Shelf | 100 - 249 | Stamford | Connecticut | United States |   |
| Connecticut Innovations | 50 - 99 | New Haven | Connecticut | United States | |
| Portage District Library | 20 - 49 | Portage | Michigan | United States | |
| Cloud Analytics Technologies LLC | 50 - 99 | Aurora | Colorado | United States | |
| Grand Traverse Resort & Casinos | 1,000 - 4,999 | Williamston | Michigan | United States | |
| WOW! | 1,000 - 4,999 | Englewood | Colorado | United States | |
| Visa | 10,000+ | Foster City | California | United States | |
| County Of Ellis, Texas | 100 - 249 | Waxahachie | Texas | United States | |
| DD214 Chronicle | 20 - 49 | Lakewood | Ohio | United States | |
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Shelf Customers by Products and Services
The top three products and services offering customers that use Shelf for Contact Center are Financial Services (2), Healthcare Services (1), Debit Cards (1).
Customers
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Shelf Customers by Employee Size
The majority of Shelf's customers for the contact-center category fall in the company size of 10,000+ employees (7 companies), 1,000 - 4,999 employees (5 companies), 100 - 249 employees (3 companies).
Employee Size
Shelf Customers by Geography
The top three geographies of Shelf for contact-center are the United States with 20(83.33%), Philippines with 1(4.17%), Canada with 1(4.17%) customers respectively.
Customers
Employees of Shelf
Also see other Products/Services by Shelf in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Shelf competitors?
Shelf’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Shelf competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Shelf and 40,000 other technologies on the internet. You can also compare Shelf and its feature with top competitors here : Shelf vs Wix Shelf vs Zendesk Shelf vs Freshworks.
What is Shelf customer distribution based on company size?
What is Shelf market share in the contact-center?
What are the top countries that use Shelf?
What are the top industries that use Shelf?
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