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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2025, over 781,021 companies are currently using one or more Customer Engagement software. Out of these, there are 483,973 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are CINNOX with 54.56% of market share, Intercom with 14.63% of market share, LiveChat with 3.53% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (13,981), Digital Marketing (10,226), Social Media (9,687).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

183

Technologies Tracked

974863

Companies Tracked

Categories related to Customer Engagement

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Engagement technologies in 2025

Over 974863 companies are using Customer Engagement tools. CINNOX with 54.56% market share (531840 customers), Intercom with 14.63% market share (142614 customers), LiveChat with 3.53% market share (34366 customers).

Technology

Market Share (Est.)

Customers

CINNOX

54.56%

531840

Intercom

14.63%

142614

LiveChat

3.53%

34366

Zoho SalesIQ

3.42%

33377

Brevo

2.59%

25240

Others

21.28%

207426

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (305611 companies), 20 - 49 employees (272760 companies), 100 - 249 employees (135915 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 483973 (60.91%), United Kingdom with 82872 (10.43%), Canada with 41768 (5.26%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (13981), Digital Marketing (10226), Social Media (9687).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	CINNOX	531840	54.56
2	Intercom	142614	14.63
3	LiveChat	34366	3.53
4	Zoho SalesIQ	33377	3.42
5	Brevo	25240	2.59
6	Yotpo	23209	2.38
7	Zoho CRM	20535	2.11
8	Pendo	17897	1.84
9	Pipedrive	15117	1.55
10	Smile.io for Shopify	14975	1.54
11	Sumo	13718	1.41
12	Salesforce Commerce Cloud	11864	1.22
13	Salesforce Service Cloud	8545	0.88
14	WalkMe	5941	0.61
15	Feefo	5912	0.61
16	Zoho Desk	5319	0.55
17	LivePerson	4680	0.48
18	Skeepers	3087	0.32
19	UserVoice	3029	0.31
20	Genesys PureCloud	2968	0.30
21	Salesforce Engage	2866	0.29
22	Five9	2857	0.29
23	Higher Logic	2479	0.25
24	Nosto	2358	0.24
25	Proof	1913	0.20
26	CleverTap	1892	0.19
27	Aspect Software	1863	0.19
28	WebEngage	1769	0.18
29	iZooto	1756	0.18
30	Woobox	1727	0.18
31	CallPage	1623	0.17
32	SendX	1610	0.17
33	vCita Business App	1585	0.16
34	Survicate	1557	0.16
35	ChurnZero	1482	0.15
36	Gainsight	1272	0.13
37	Glofox	1179	0.12
38	Yieldify	1150	0.12
39	Iterable	1027	0.11
40	Creatio	886	0.09
41	Whatfix	861	0.09
42	Get Satisfaction	831	0.09
43	Lithium	790	0.08
44	amoCRM	698	0.07
45	Agendize	692	0.07
46	PathFactory	612	0.06
47	yellow.ai Platform	580	0.06
48	Netcore	556	0.06
49	xSellco Helpdesk	524	0.05
50	Incentivio	523	0.05
51	Kaisa	456	0.05
52	Qualifio	437	0.04
53	Zoho CRM Plus	421	0.04
54	ClearSlide	375	0.04
55	Thunderhead.com	375	0.04
56	Khoros	347	0.04
57	inSided	323	0.03
58	involve.me	322	0.03
59	QLess	318	0.03
60	Voyado	272	0.03
61	Totango	265	0.03
62	Cendyn	253	0.03
63	SAP Customer Interaction Center	237	0.02
64	REVE Chat	218	0.02
65	Craver	196	0.02
66	Clarabridge CX Social	183	0.02
67	Falcon.io	177	0.02
68	Thought Industries	169	0.02
69	Akia	155	0.02
70	Baremetrics	142	0.01
71	Ochatbot	133	0.01
72	Emitrr	121	0.01
73	Chattigo	113	0.01
74	Skilljar	110	0.01
75	Genesys PureEngage	108	0.01
76	SurveySparrow	105	0.01
77	Audiense	103	0.01
78	BEYABLE	103	0.01
79	Callminer	93	0.01
80	Bunchball Nitro	90	0.01
81	ReviewTrackers	90	0.01
82	Marketo Sales Connect	86	0.01
83	CustomerGauge	81	0.01
84	Uliza	81	0.01
85	UserEngage	80	0.01
86	Loyalzoo	76	0.01
87	Desk360	72	0.01
88	Vivocha	70	0.01
89	Como	70	0.01
90	Customer Monitor	68	0.01
91	UJET	65	0.01
92	DailyStory	64	0.01
93	Algonomy	63	0.01
94	UserTesting EnjoyHQ	62	0.01
95	Huddle	61	0.01
96	Xperience	57	0.01
97	Gleantap	51	0.01
98	LiveHelp	50	0.01
99	Rakuten Aquafadas	49	0.01
100	easyfeedback	43	0.00
101	ReachEdge	41	0.00
102	Oracle Cloud CX	41	0.00
103	Kapture CX	40	0.00
104	Postal.io	39	0.00
105	Relay	34	0.00
106	Oracle Simphony POS	34	0.00
107	Qzzr	33	0.00
108	Fidelity TouchPoint	33	0.00
109	Ebsta	32	0.00
110	VePlatform	32	0.00
111	Phone2Action	31	0.00
112	Aspect Via	30	0.00
113	RingCaptcha	27	0.00
114	TechSee	25	0.00
115	respondelligent	24	0.00
116	Merchant Centric	23	0.00
117	Yalo	22	0.00
118	Bonzo	21	0.00
119	UXPressia	20	0.00
120	Toonimo	20	0.00
121	Adxstudio Portals	20	0.00
122	TurnFriendly	19	0.00
123	Whisbi	17	0.00
124	Feedier	17	0.00
125	SAP Digital CRM	16	0.00
126	Antavo	16	0.00
127	Katabat	15	0.00
128	Opower	15	0.00
129	IBM ExperienceOne	14	0.00
130	SATISFYD	13	0.00
131	CustomShow	12	0.00
132	Bloobirds	12	0.00
133	WebMaxy	12	0.00
134	surveysquare	12	0.00
135	WeHelp Software	12	0.00
136	Salesmachine	11	0.00
137	Oracle Siebel Web Marketing	11	0.00
138	LitmusWorld	11	0.00
139	SmileBack	11	0.00
140	Socialman	10	0.00
141	Higher Logic Online Community	10	0.00
142	Acoustic Tealeaf	10	0.00
143	SimpleFeedback	9	0.00
144	HCL Leap	9	0.00
145	idomoo	8	0.00
146	HCL Unica Interact	8	0.00
147	Vonage Contact Center	8	0.00
148	Starred	6	0.00
149	CROSS CX	6	0.00
150	3CLogic	5	0.00
151	Genesys Multicloud CX	5	0.00
152	Acromobile	4	0.00
153	Cxense Insight	4	0.00
154	BrightInfo	4	0.00
155	Oracle Siebel Loyalty Management	4	0.00
156	Heyday AI	4	0.00
157	onvisource	4	0.00
158	Linkando	4	0.00
159	HookFeed	3	0.00
160	Callmaker	3	0.00
161	My Council Services	3	0.00
162	Optinize	3	0.00
163	Answerbase	3	0.00
164	Klaus	3	0.00
165	POPi/o	3	0.00
166	Oracle Siebel Task Based User Interface	3	0.00
167	Inspiretec	3	0.00
168	ReplyOne	3	0.00
169	Localyser	3	0.00
170	Appier AIQUA	3	0.00
171	Valuecase	3	0.00
172	SightMill	2	0.00
173	PushAd	2	0.00
174	Akita	2	0.00
175	TOTUS	2	0.00
176	Trivie	2	0.00
177	viewneo	2	0.00
178	Badgeville	2	0.00
179	Hyllo	2	0.00
180	sandsiv+	2	0.00
181	cxomni	2	0.00
182	Letter AI	2	0.00
183	Pinvo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are CINNOX, Intercom, LiveChat. Here, you can view a full list of Customer Engagement tools in the market.