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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

11709

Market Share (Est.)

2.57%

Ranking

#12

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 29.57%, Zoho SalesIQ with 6.95%, LiveChat with 6.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom13462629.57%Salesforce Service Cloud vs Intercom
Zoho SalesIQ316456.95%Salesforce Service Cloud vs Zoho SalesIQ
LiveChat303266.66%Salesforce Service Cloud vs LiveChat
Brevo301216.61%Salesforce Service Cloud vs Brevo
Zoho CRM245105.38%Salesforce Service Cloud vs Zoho CRM
Yotpo218894.81%Salesforce Service Cloud vs Yotpo
Pipedrive177393.90%Salesforce Service Cloud vs Pipedrive
Pendo170333.74%Salesforce Service Cloud vs Pendo
Sumo144833.18%Salesforce Service Cloud vs Sumo
Smile.io for Shopify142633.13%Salesforce Service Cloud vs Smile.io for Shopify
Salesforce Commerce Cloud124272.73%Salesforce Service Cloud vs Salesforce Commerce Cloud
Salesforce Engage63181.39%Salesforce Service Cloud vs Salesforce Engage
Zoho Desk60451.33%Salesforce Service Cloud vs Zoho Desk
Feefo57891.27%Salesforce Service Cloud vs Feefo
WalkMe55341.22%Salesforce Service Cloud vs WalkMe
LivePerson45561.00%Salesforce Service Cloud vs LivePerson
Five937010.81%Salesforce Service Cloud vs Five9
Genesys PureCloud36030.79%Salesforce Service Cloud vs Genesys PureCloud
UserVoice31400.69%Salesforce Service Cloud vs UserVoice
Skeepers31390.69%Salesforce Service Cloud vs Skeepers
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 29.57%, Zoho SalesIQ with 6.95%, LiveChat with 6.66% market share.

Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Brevo

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Pipedrive

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Salesforce Service Cloud vs Pendo

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Customers of Salesforce Service Cloud

Around the world in 2025, over 11709 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
IDFC FIRST Bank10,000+MumbaiMaharashtraIndia
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Molina Healthcare10,000+Long BeachCaliforniaUnited States
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LIXIL10,000+TokyoTokyoJapan
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Sogeti10,000+ParisIle-de-FranceFrance
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Kennametal10,000+PittsburghPennsylvaniaUnited States
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The HEINEKEN Company10,000+AmsterdamNorth HollandNetherlands
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NTT DATA10,000+PlanoTexasUnited States
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KUKA10,000+AugsburgBavariaGermany
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National Institute Of Education10,000+SingaporeCentral SingaporeSingapore
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Opel10,000+SheltonConnecticutUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Salesforce (371), Crm (270), Digital Transformation (230).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 100 - 249 employees (2188 companies), 1,000 - 4,999 employees (1961 companies), 10,000+ employees (1616 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 6060(62.29%), United Kingdom with 771(7.93%), India with 554(5.69%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Contact Center
Knowledge Management
Instant Messaging And Chat
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are Intercom, Zoho SalesIQ, LiveChat. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Zoho SalesIQ Salesforce Service Cloud vs LiveChat.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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