Question 1

What are the different markets in which
        LiveAgent and
        Cisco Unified Intelligent Contact Management Enterprise compete against each other?

Accepted Answer

LiveAgent and
        Cisco Unified Intelligent Contact Management Enterprise compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Cisco Unified Intelligent Contact Management Enterprise compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.39%
        market share in comparison to
        Cisco Unified Intelligent Contact Management Enterprise’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Cisco Unified Intelligent Contact Management Enterprise holds the
        93rd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Cisco Unified Intelligent Contact Management Enterprise in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,229 customers and
        Cisco Unified Intelligent Contact Management Enterprise has
        20 customers in the
        Contact Center
        segment. LiveAgent has
        6209 more customers than
        Cisco Unified Intelligent Contact Management Enterprise in this category.

Question 4

What are the countries in which
        LiveAgent and
        Cisco Unified Intelligent Contact Management Enterprise has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Cisco Unified Intelligent Contact Management Enterprise has more customers in United States, India and United Kingdom.

LiveAgent Vs Cisco Unified Intelligent Contact Management Enterprise : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Cisco Unified Intelligent Contact Management Enterprise

Comparing the market share of LiveAgent and Cisco Unified Intelligent Contact Management Enterprise

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