Question 1

What are the different markets in which
        Zendesk and
        LiveAgent compete against each other?

Accepted Answer

Zendesk and
        LiveAgent compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management, Helpdesk Tools.

Question 2

How does the market share of
        Zendesk
        and LiveAgent compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        10.67%
        market share in comparison to
        LiveAgent’s
        0.43%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        LiveAgent holds the
        9th spot.

Question 3

How many customers are acquired by
        Zendesk and
        LiveAgent in the
        Contact Center segment?

Accepted Answer

Zendesk has
        170,637 customers and
        LiveAgent has
        6,918 customers in the
        Contact Center
        segment. Zendesk has
        163719 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Zendesk and
        LiveAgent has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
LiveAgent has more customers in United States, United Kingdom and Canada.

Zendesk Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Zendesk and LiveAgent

Comparing the market share of Zendesk and LiveAgent

Compare Zendesk vs LiveAgent customers by geography

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