Zendesk Vs Cisco Unified Intelligent Contact Management Enterprise : In-Depth Comparison

What are the different markets in which Zendesk and Cisco Unified Intelligent Contact Management Enterprise compete against each other?

Zendesk and Cisco Unified Intelligent Contact Management Enterprise compete against each other in the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

How does the market share of Zendesk and Cisco Unified Intelligent Contact Management Enterprise compare in the Contact Center market?

In the Contact Center market, Zendesk has a 9.95% market share in comparison to Cisco Unified Intelligent Contact Management Enterprise’s 0.00%. Since it has a better market share coverage, Zendesk holds the 2nd spot in 6sense's Market Share Ranking Index for the Contact Center category, while Cisco Unified Intelligent Contact Management Enterprise holds the 93rd spot.

How many customers are acquired by Zendesk and Cisco Unified Intelligent Contact Management Enterprise in the Contact Center segment?

Zendesk has 158,537 customers and Cisco Unified Intelligent Contact Management Enterprise has 20 customers in the Contact Center segment. Zendesk has 158517 more customers than Cisco Unified Intelligent Contact Management Enterprise in this category.

What are the countries in which Zendesk and Cisco Unified Intelligent Contact Management Enterprise has more customers?

Zendesk has more customers in United States, United Kingdom and Australia.
Cisco Unified Intelligent Contact Management Enterprise has more customers in United States, India and United Kingdom.