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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2025, over 18,721 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 13,429 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 39.62% of market share, NICE inContact with 12.73% of market share, Coveo with 10.41% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (371), Consulting (302), Managed Services (265).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

102

Technologies Tracked

23967

Companies Tracked

Categories related to Cloud Contact Center Software

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Cloud Contact Center Software technologies in 2025

Over 23967 companies are using Cloud Contact Center Software tools. Irene with 39.62% market share (9496 customers), NICE inContact with 12.73% market share (3051 customers), Coveo with 10.41% market share (2494 customers).

Technology

Market Share (Est.)

Customers

Irene

39.62%

9496

NICE inContact

12.73%

3051

Coveo

10.41%

2494

Amazon Connect

9.21%

2207

Virtual PBX

4.78%

1146

Others

23.25%

5573

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (6375 companies), 20 - 49 employees (4046 companies), 100 - 249 employees (2580 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 13429 (66.74%), United Kingdom with 1484 (7.38%), Brazil with 1057 (5.25%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (371), Consulting (302), Managed Services (265).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	9496	39.62
2	NICE inContact	3051	12.73
3	Coveo	2494	10.41
4	Amazon Connect	2207	9.21
5	Virtual PBX	1146	4.78
6	Cisco Unified Contact Center Enterprise	1094	4.56
7	Genesys Cloud CX	779	3.25
8	Spoken Communications	757	3.16
9	NICE CXone	468	1.95
10	VICIdial	299	1.25
11	CallTrackingMetrics	207	0.86
12	Synthetix	152	0.63
13	TASKE	141	0.59
14	Grabyo	102	0.43
15	Anywhere365	95	0.40
16	Fuze Contact Center	73	0.30
17	Ozonetel	71	0.30
18	Enghouse Interactive Contact Center	65	0.27
19	Contivio	63	0.26
20	Enghouse Interactive	63	0.26
21	Capgemini Odigo	58	0.24
22	Dialer Software	54	0.23
23	Call Center Studio	51	0.21
24	Google Contact Center AI	47	0.20
25	Natterbox	44	0.18
26	Aceyus	40	0.17
27	Car Wars	39	0.16
28	Anywhere365 for Skype Business	38	0.16
29	Sharpen	36	0.15
30	ConnectAndSell	36	0.15
31	MightyCall	36	0.15
32	Pamela	36	0.15
33	QueueMetrics	35	0.15
34	Calabrio ONE	34	0.14
35	Vitu	29	0.12
36	IPscape	25	0.10
37	CallTower	25	0.10
38	FrontSpin	23	0.10
39	Novanet C3S	22	0.09
40	Transera	21	0.09
41	CyCC	21	0.09
42	LeadsRain	17	0.07
43	HOGUNSOFT	17	0.07
44	Mitel Unified Communications	16	0.07
45	CallMiner Eureka	15	0.06
46	Q-Suite	14	0.06
47	LinkScope QE	14	0.06
48	Alcatel-Lucent OmniTouch	13	0.05
49	Aavaz	13	0.05
50	CALLN	12	0.05
51	TCN Cloud	11	0.05
52	SpiceCSM Dashboards and Analytics	11	0.05
53	Oracle Content and Experience Cloud	11	0.05
54	Rostrvm	10	0.04
55	Virtual Observer	10	0.04
56	Atos Unify OpenScape Voice	9	0.04
57	Unify	9	0.04
58	Nubitalk	9	0.04
59	CallScripter Synergy	9	0.04
60	NEC Cloud	9	0.04
61	Greenlight CRM	8	0.03
62	Quvu	8	0.03
63	Noda Contact Center	7	0.03
64	PrimoDialler	7	0.03
65	MiaRec	6	0.03
66	EasyContactNow	6	0.03
67	telerion	6	0.03
68	DialedIn	6	0.03
69	HoduCC	5	0.02
70	Oracle Contact On Demand	5	0.02
71	SAP Contact Center	5	0.02
72	Sip2Dial	5	0.02
73	Know Max	5	0.02
74	PARTH	5	0.02
75	BluIP	4	0.02
76	Trooya	4	0.02
77	PureCloud Engage	4	0.02
78	Ameyo Emerge	4	0.02
79	CenterMaster	4	0.02
80	Smiddle	4	0.02
81	Tentacle	4	0.02
82	Clearview	3	0.01
83	CenturyLink Contact Center	3	0.01
84	Kunnect	3	0.01
85	Voicent Call Center Manager	3	0.01
86	Sarv Cloud Telephony	3	0.01
87	Genesis Communications	3	0.01
88	PRO-T-S	3	0.01
89	NetKeeper	3	0.01
90	PBXMate	3	0.01
91	SmartAction	3	0.01
92	Intellicon	3	0.01
93	Cloud Telephony	2	0.01
94	8x8 Cloud Contact Center	2	0.01
95	Akio	2	0.01
96	Nixxis Contact Suite	2	0.01
97	Evolved Call Center	2	0.01
98	Ringio	2	0.01
99	SparkTG	2	0.01
100	FONREACH	2	0.01
101	Telemation	2	0.01
102	Dialfire	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, NICE inContact, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.