Genesys Cloud CX
Genesys Cloud CX platform is a Software as a Service contact centre experience.
Market Share of Genesys Cloud CX
Current Customer(s)
781
Market Share (Est.)
3.20%
Ranking
#7
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 40.09%, NICE inContact with 12.59%, Coveo with 10.58% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 40.09%, NICE inContact with 12.59%, Coveo with 10.58% market share.
Genesys Cloud CX vs Irene
Genesys Cloud CX vs NICE inContact
Genesys Cloud CX vs Coveo
Genesys Cloud CX vs Amazon Connect
Genesys Cloud CX vs Virtual PBX
Genesys Cloud CX vs Cisco Unified Contact Center Enterprise
Genesys Cloud CX vs Spoken Communications
Genesys Cloud CX vs NICE CXone
Customers of Genesys Cloud CX
Around the world in 2025, over 781 companies have started using Genesys Cloud CX as Cloud Contact Center Software tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Sun Life | 10,000+ | Toronto | Ontario | Canada |     |
| Altice Portugal | 10,000+ | Lisbon | Lisbon | Portugal | |
| International Workplace Group Plc | 10,000+ | Zug | Zug | Switzerland | |
| Air Canada | 10,000+ | Montreal | Quebec | Canada | |
| RMIT School Of Education | 10,000+ | Bundoora | Victoria | Australia | |
| Alcon | 10,000+ | Geneve | Geneva | Switzerland | |
| Circle K | 10,000+ | Tempe | Arizona | United States | |
| Suzano | 10,000+ | Sao Paulo | Sao Paulo | Brazil | |
| Cox Automotive Inc. | 10,000+ | Atlanta | Georgia | United States | |
| Hexaware Technologies | 10,000+ | Navi Mumbai | Maharashtra | India | |
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Genesys Cloud CX Customers by Products and Services
The top three products and services offering customers that use Genesys Cloud CX for Cloud Contact Center Software are Cloud Services (37), Insurance (35), Digital Transformation (31).
Customers
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Genesys Cloud CX Customers by Employee Size
The majority of Genesys Cloud CX's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (263 companies), 1,000 - 4,999 employees (149 companies), 5,000 - 9,999 employees (91 companies).
Employee Size
Genesys Cloud CX Customers by Geography
The top three geographies of Genesys Cloud CX for cloud-contact-center-software are the United States with 407(62.71%), United Kingdom with 61(9.40%), Australia with 49(7.55%) customers respectively.
Customers
Employees of Genesys Cloud CX
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys Cloud CX competitors?
Genesys Cloud CX’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Coveo. You can view a full list of Genesys Cloud CX competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Cloud CX and 40,000 other technologies on the internet. You can also compare Genesys Cloud CX and its feature with top competitors here : Genesys Cloud CX vs Irene Genesys Cloud CX vs NICE inContact Genesys Cloud CX vs Coveo.
What is Genesys Cloud CX customer distribution based on company size?
What is Genesys Cloud CX market share in the cloud-contact-center-software?
What are the top countries that use Genesys Cloud CX?
What are the top industries that use Genesys Cloud CX?
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