NICE inContact
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), ...Read more
Market Share of NICE inContact
Current Customer(s)
3070
Market Share (Est.)
12.59%
Ranking
#2
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Cloud Contact Center Software category are Irene with 40.09%, Coveo with 10.58%, Amazon Connect with 9.04% market share.
Popular Comparisons
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Cloud Contact Center Software category are Irene with 40.09%, Coveo with 10.58%, Amazon Connect with 9.04% market share.
NICE inContact vs Irene
NICE inContact vs Coveo
NICE inContact vs Amazon Connect
NICE inContact vs Virtual PBX
NICE inContact vs Cisco Unified Contact Center Enterprise
NICE inContact vs Genesys Cloud CX
NICE inContact vs Spoken Communications
NICE inContact vs NICE CXone
Customers of NICE inContact
Around the world in 2025, over 3070 companies have started using NICE inContact as Cloud Contact Center Software tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| New York Life Insurance | 10,000+ | New York City | New York | United States |     |
| Air Liquide | 10,000+ | Paris | Ile-de-France | France | |
| Syneos Health | 10,000+ | Morrisville | North Carolina | United States | |
| Flight Centre | 10,000+ | Brisbane | Queensland | Australia | |
| Experis | 10,000+ | Milwaukee | Wisconsin | United States | |
| Infosys | 10,000+ | Bengaluru | Karnataka | India | |
| Unisys | 10,000+ | Blue Bell | Pennsylvania | United States | |
| Freddie Mac | 10,000+ | McLean | Virginia | United States | |
| Hard Rock International | 10,000+ | Davie | Florida | United States | |
| Teleperformance | 10,000+ | Paris | Ile-de-France | France | |
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NICE inContact Customers by Products and Services
The top three products and services offering customers that use NICE inContact for Cloud Contact Center Software are Insurance (32), Financial Services (31), Managed Services (29).
Customers
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NICE inContact Customers by Employee Size
The majority of NICE inContact's customers for the cloud-contact-center-software category fall in the company size of 0 - 9 employees (842 companies), 20 - 49 employees (448 companies), 100 - 249 employees (352 companies).
Employee Size
NICE inContact Customers by Geography
The top three geographies of NICE inContact for cloud-contact-center-software are the United States with 2677(89.77%), United Kingdom with 89(2.98%), Canada with 72(2.41%) customers respectively.
Customers
Employees of NICE inContact
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FAQ
Find answers to the most often asked questions by users.
Who are the top NICE inContact competitors?
NICE inContact’s Top competitors in the cloud-contact-center-software category are Irene, Coveo, Amazon Connect. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Irene NICE inContact vs Coveo NICE inContact vs Amazon Connect.
What is NICE inContact customer distribution based on company size?
What is NICE inContact market share in the cloud-contact-center-software?
What are the top countries that use NICE inContact?
What are the top industries that use NICE inContact?
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