Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.
Market Share of Amazon Connect
Current Customer(s)
2204
Market Share (Est.)
9.04%
Ranking
#4
Top Competitors and Alternatives of Amazon Connect
The top three of Amazon Connect’s competitors in the Cloud Contact Center Software category are Irene with 40.09%, NICE inContact with 12.59%, Coveo with 10.58% market share.
Popular Comparisons
Top Competitors and Alternatives of Amazon Connect
The top three of Amazon Connect’s competitors in the Cloud Contact Center Software category are Irene with 40.09%, NICE inContact with 12.59%, Coveo with 10.58% market share.
Amazon Connect vs Irene
Amazon Connect vs NICE inContact
Amazon Connect vs Coveo
Amazon Connect vs Virtual PBX
Amazon Connect vs Cisco Unified Contact Center Enterprise
Amazon Connect vs Genesys Cloud CX
Amazon Connect vs Spoken Communications
Amazon Connect vs NICE CXone
Customers of Amazon Connect
Around the world in 2025, over 2202 companies have started using Amazon Connect as Cloud Contact Center Software tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| IBM | 10,000+ | Armonk | New York | United States |     |
| EXL | 10,000+ | New York City | New York | United States | |
| GroupM | 10,000+ | New York City | New York | United States | |
| Peraton | 10,000+ | Reston | Virginia | United States | |
| Inspire Brands | 10,000+ | Atlanta | Georgia | United States | |
| George Washington University | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| DoorDash | 10,000+ | San Francisco | California | United States | |
| Wells Fargo | 10,000+ | San Francisco | California | United States | |
| American Red Cross | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Asurion | 10,000+ | Nashville | Tennessee | United States | |
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Amazon Connect Customers by Products and Services
The top three products and services offering customers that use Amazon Connect for Cloud Contact Center Software are Analytics (66), Cloud Services (65), Digital Transformation (59).
Customers
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Amazon Connect Customers by Employee Size
The majority of Amazon Connect's customers for the cloud-contact-center-software category fall in the company size of 1,000 - 4,999 employees (396 companies), 10,000+ employees (389 companies), 100 - 249 employees (315 companies).
Employee Size
Amazon Connect Customers by Geography
The top three geographies of Amazon Connect for cloud-contact-center-software are the United States with 1240(64.58%), United Kingdom with 258(13.44%), India with 101(5.26%) customers respectively.
Customers
Employees of Amazon Connect
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FAQ
Find answers to the most often asked questions by users.
Who are the top Amazon Connect competitors?
Amazon Connect’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Coveo. You can view a full list of Amazon Connect competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Amazon Connect and 40,000 other technologies on the internet. You can also compare Amazon Connect and its feature with top competitors here : Amazon Connect vs Irene Amazon Connect vs NICE inContact Amazon Connect vs Coveo.
What is Amazon Connect customer distribution based on company size?
What is Amazon Connect market share in the cloud-contact-center-software?
What are the top countries that use Amazon Connect?
What are the top industries that use Amazon Connect?
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