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Five9

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Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including ...Read more

Interactive Voice Response (IVR)
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Market Share of Five9

Current Customer(s)

2776

Market Share (Est.)

1.52%

Ranking

#4

Top Competitors and Alternatives of Five9

The top three of Five9’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.75%, Genesys with 2.50%, NICE inContact with 1.58% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16548290.75%Five9 vs Zendesk
Genesys45522.50%Five9 vs Genesys
NICE inContact28831.58%Five9 vs NICE inContact
Genesys PureCloud27731.52%Five9 vs Genesys PureCloud
Talkdesk12980.71%Five9 vs Talkdesk
NewVoiceMedia9410.52%Five9 vs NewVoiceMedia
MessageBird6000.33%Five9 vs MessageBird
RingCentral Contact Center2120.12%Five9 vs RingCentral Contact Center
MiContact Center1890.10%Five9 vs MiContact Center
CallFire1310.07%Five9 vs CallFire
Bright Pattern800.04%Five9 vs Bright Pattern
PhoneBurner640.04%Five9 vs PhoneBurner
UJET640.04%Five9 vs UJET
Kixie420.02%Five9 vs Kixie
Plum Voice Hosted IVR420.02%Five9 vs Plum Voice Hosted IVR
Magnetic North370.02%Five9 vs Magnetic North
Sharpen370.02%Five9 vs Sharpen
Aspect Zipwire310.02%Five9 vs Aspect Zipwire
contactSPACE170.01%Five9 vs contactSPACE
Aspect CXP Pro150.01%Five9 vs Aspect CXP Pro
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Popular Comparisons

Top Competitors and Alternatives of Five9

The top three of Five9’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.75%, Genesys with 2.50%, NICE inContact with 1.58% market share.

Five9 vs Zendesk

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Five9 vs Genesys

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Five9 vs NICE inContact

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Five9 vs Genesys PureCloud

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Five9 vs Talkdesk

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Five9 vs NewVoiceMedia

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Five9 vs MessageBird

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Five9 vs RingCentral Contact Center

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Customers of Five9

Around the world in 2025, over 2698 companies have started using Five9 as Interactive Voice Response (IVR) tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Aetna, A CVS Health Company10,000+HartfordConnecticutUnited States
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Dialog Direct10,000+Highland ParkMichiganUnited States
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Seagate Technology10,000+DublinLeinsterIreland
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Acuity Brands10,000+AtlantaGeorgiaUnited States
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AbbVie10,000+North ChicagoIllinoisUnited States
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Softtek10,000+MonterreyNuevo LeonMexico
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Conduent10,000+Florham ParkNew JerseyUnited States
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Amplifon S.P.A.10,000+MilanLombardyItaly
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Lululemon Athletica10,000+VancouverBritish ColumbiaCanada
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Volvo Cars10,000+GoeteborgVaestra GoetalandSweden
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Five9 Customers by Products and Services

The top three products and services offering customers that use Five9 for Interactive Voice Response (IVR) are Financial Services (42), Insurance (34), Analytics (34).

Customers

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Five9 Customers by Employee Size

The majority of Five9's customers for the ivr category fall in the company size of 100 - 249 employees (532 companies), 0 - 9 employees (468 companies), 20 - 49 employees (398 companies).

Employee Size

Five9 Customers by Geography

The top three geographies of Five9 for ivr are the United States with 2297(88.48%), Canada with 120(4.62%), United Kingdom with 84(3.24%) customers respectively.

Customers

Employees of Five9

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Also see other Products/Services by Five9 in:

Communication
Customer Success
Interactive Voice Response (IVR)
Unified Communications
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Five9 competitors?

Five9’s Top competitors in the ivr category are Zendesk, Genesys, NICE inContact. You can view a full list of Five9 competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Five9 and 40,000 other technologies on the internet. You can also compare Five9 and its feature with top competitors here : Five9 vs Zendesk Five9 vs Genesys Five9 vs NICE inContact.

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What is Five9 customer distribution based on company size?

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What is Five9 market share in the ivr?

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What are the top countries that use Five9?

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What are the top industries that use Five9?

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