Zendesk
Zendesk is an cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zapp...Read more
Market Share of Zendesk
Current Customer(s)
170637
Market Share (Est.)
87.73%
Ranking
#1
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.93%, Five9 with 1.90%, Genesys PureCloud with 1.85% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Genesys | 7649 | 3.93% | Zendesk vs Genesys |
| Five9 | 3701 | 1.90% | Zendesk vs Five9 |
| Genesys PureCloud | 3603 | 1.85% | Zendesk vs Genesys PureCloud |
| NICE inContact | 3171 | 1.63% | Zendesk vs NICE inContact |
| NewVoiceMedia | 1794 | 0.92% | Zendesk vs NewVoiceMedia |
| Talkdesk | 1622 | 0.83% | Zendesk vs Talkdesk |
| MessageBird | 683 | 0.35% | Zendesk vs MessageBird |
| MiContact Center | 370 | 0.19% | Zendesk vs MiContact Center |
| RingCentral Contact Center | 294 | 0.15% | Zendesk vs RingCentral Contact Center |
| CallFire | 161 | 0.08% | Zendesk vs CallFire |
| Bright Pattern | 143 | 0.07% | Zendesk vs Bright Pattern |
| UJET | 101 | 0.05% | Zendesk vs UJET |
| PhoneBurner | 90 | 0.05% | Zendesk vs PhoneBurner |
| Kixie | 71 | 0.04% | Zendesk vs Kixie |
| Magnetic North | 70 | 0.04% | Zendesk vs Magnetic North |
| Aspect Zipwire | 57 | 0.03% | Zendesk vs Aspect Zipwire |
| Sharpen | 49 | 0.03% | Zendesk vs Sharpen |
| Plum Voice Hosted IVR | 42 | 0.02% | Zendesk vs Plum Voice Hosted IVR |
| Convoso | 32 | 0.02% | Zendesk vs Convoso |
| FluentStream | 31 | 0.02% | Zendesk vs FluentStream |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Interactive Voice Response (IVR) category are Genesys with 3.93%, Five9 with 1.90%, Genesys PureCloud with 1.85% market share.
Zendesk vs Genesys
Zendesk vs Five9
Zendesk vs Genesys PureCloud
Zendesk vs NICE inContact
Zendesk vs NewVoiceMedia
Zendesk vs Talkdesk
Zendesk vs MessageBird
Zendesk vs MiContact Center
Customers of Zendesk
Around the world in 2025, over 170636 companies have started using Zendesk as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Xerox | 10,000+ | Norwalk | Connecticut | United States |     |
| Goodwill Industries International | 10,000+ | Rockville | Maryland | United States | |
| Carrabba's Italian Grill | 10,000+ | Tampa | Florida | United States | |
| Vector Marketing | 10,000+ | Olean | New York | United States | |
| Belhasa Car Rental | 10,000+ | Dubai | Dubai | United Arab Emirates | |
| Clariant | 10,000+ | Muttenz | Basel-Landschaft | Switzerland | |
| Sarpsborg Kommune | 10,000+ | Sarpsborg | Ostfold | Norway | |
| Mabe | 10,000+ | Mexico City | Mexico City | Mexico | |
| The Adecco Group | 10,000+ | Zurich | Zurich | Switzerland | |
| Wärtsilä | 10,000+ | Helsinki | Uusimaa | Finland | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Interactive Voice Response (IVR) are Marketing (1719), Technology (1494), Software (1340).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the ivr category fall in the company size of 0 - 9 employees (54391 companies), 20 - 49 employees (47228 companies), 100 - 249 employees (30541 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for ivr are the United States with 71767(54.99%), United Kingdom with 13808(10.58%), Brazil with 6677(5.12%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the ivr category are Genesys, Five9, Genesys PureCloud. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Genesys Zendesk vs Five9 Zendesk vs Genesys PureCloud.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the ivr?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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