Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos...Read more
Market Share of Zendesk
Current Customer(s)
157691
Market Share (Est.)
2.54%
Ranking
#4
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 78.20%, Slack with 6.03%, Zoho Mail with 3.28% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| G Suite | 4860910 | 78.20% | Zendesk vs G Suite |
| Slack | 374925 | 6.03% | Zendesk vs Slack |
| Zoho Mail | 203872 | 3.28% | Zendesk vs Zoho Mail |
| Intercom | 142614 | 2.29% | Zendesk vs Intercom |
| Tidio | 69700 | 1.12% | Zendesk vs Tidio |
| Microsoft Teams | 47111 | 0.76% | Zendesk vs Microsoft Teams |
| Snapchat | 44461 | 0.72% | Zendesk vs Snapchat |
| LiveChat | 34366 | 0.55% | Zendesk vs LiveChat |
| Zoho SalesIQ | 33377 | 0.54% | Zendesk vs Zoho SalesIQ |
| Skype | 31369 | 0.50% | Zendesk vs Skype |
| Podium | 26769 | 0.43% | Zendesk vs Podium |
| Crisp | 25653 | 0.41% | Zendesk vs Crisp |
| Smartsupp Live Chat | 17396 | 0.28% | Zendesk vs Smartsupp Live Chat |
| GetSiteControl | 13389 | 0.22% | Zendesk vs GetSiteControl |
| Drift | 12683 | 0.20% | Zendesk vs Drift |
| Pure Chat | 10871 | 0.17% | Zendesk vs Pure Chat |
| Freshchat | 10791 | 0.17% | Zendesk vs Freshchat |
| Salesforce Service Cloud | 8545 | 0.14% | Zendesk vs Salesforce Service Cloud |
| Bitrix24 | 8369 | 0.13% | Zendesk vs Bitrix24 |
| LiveAgent | 6288 | 0.10% | Zendesk vs LiveAgent |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Instant Messaging And Chat category are G Suite with 78.20%, Slack with 6.03%, Zoho Mail with 3.28% market share.
Zendesk vs G Suite
Zendesk vs Slack
Zendesk vs Zoho Mail
Zendesk vs Intercom
Zendesk vs Tidio
Zendesk vs Microsoft Teams
Zendesk vs Snapchat
Zendesk vs LiveChat
Customers of Zendesk
Around the world in 2025, over 157684 companies have started using Zendesk as Instant Messaging And Chat tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Walgreens | 10,000+ | Deerfield | Illinois | United States |     |
| Argos | 10,000+ | Medellin | Antioquia | Colombia | |
| Centrica | 10,000+ | Windsor | England | United Kingdom | |
| Chugoku Electric Power Co Inc. | 10,000+ | Hiroshima | Hiroshima | Japan | |
| Ardagh Group | 10,000+ | Luxembourg | Luxembourg | Luxembourg | |
| B. Braun | 10,000+ | Melsungen | Hesse | Germany | |
| Louis Dreyfus | 10,000+ | Wilton | Connecticut | United States | |
| PwC | 10,000+ | London | England | United Kingdom | |
| Pacific Gas & Electric Company | 10,000+ | Oakland | California | United States | |
| Indiana Attorney General | 10,000+ | Indianapolis | Indiana | United States | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Instant Messaging And Chat are Marketing (1543), Technology (1317), Saas (1198).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the instant-messaging-chat category fall in the company size of 0 - 9 employees (47489 companies), 20 - 49 employees (41585 companies), 100 - 249 employees (21701 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for instant-messaging-chat are the United States with 64530(53.81%), United Kingdom with 13104(10.93%), Australia with 6169(5.14%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zoho Mail. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs G Suite Zendesk vs Slack Zendesk vs Zoho Mail.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the instant-messaging-chat?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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