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Salesforce Service Cloud

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Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users cus...Read more

Instant Messaging And Chat
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Market Share of Salesforce Service Cloud

Current Customer(s)

8625

Market Share (Est.)

0.14%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 78.41%, Slack with 5.87%, Zoho Mail with 3.42% market share.

TechnologyDomainsMarket Share (Est.)Versus page
G Suite499585578.41%Salesforce Service Cloud vs G Suite
Slack3742895.87%Salesforce Service Cloud vs Slack
Zoho Mail2181233.42%Salesforce Service Cloud vs Zoho Mail
Zendesk1585372.49%Salesforce Service Cloud vs Zendesk
Intercom1438022.26%Salesforce Service Cloud vs Intercom
Tidio701051.10%Salesforce Service Cloud vs Tidio
Microsoft Teams480380.75%Salesforce Service Cloud vs Microsoft Teams
Snapchat446660.70%Salesforce Service Cloud vs Snapchat
LiveChat349310.55%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ336770.53%Salesforce Service Cloud vs Zoho SalesIQ
Skype314120.49%Salesforce Service Cloud vs Skype
Podium267370.42%Salesforce Service Cloud vs Podium
Crisp266520.42%Salesforce Service Cloud vs Crisp
Smartsupp Live Chat175110.27%Salesforce Service Cloud vs Smartsupp Live Chat
GetSiteControl135570.21%Salesforce Service Cloud vs GetSiteControl
Drift126980.20%Salesforce Service Cloud vs Drift
Freshchat108900.17%Salesforce Service Cloud vs Freshchat
Pure Chat108530.17%Salesforce Service Cloud vs Pure Chat
Bitrix2484000.13%Salesforce Service Cloud vs Bitrix24
LiveAgent62290.10%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Instant Messaging And Chat category are G Suite with 78.41%, Slack with 5.87%, Zoho Mail with 3.42% market share.

Salesforce Service Cloud vs G Suite

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Salesforce Service Cloud vs Slack

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Salesforce Service Cloud vs Zoho Mail

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Tidio

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Salesforce Service Cloud vs Microsoft Teams

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Salesforce Service Cloud vs Snapchat

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8620 companies have started using Salesforce Service Cloud as Instant Messaging And Chat tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Cargill10,000+WayzataMinnesotaUnited States
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EY10,000+LondonEnglandUnited Kingdom
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Grupo Financiero Banorte SAB de CV 10,000+MonterreyNuevo LeonMexico
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JPMorgan Chase10,000+New York CityNew YorkUnited States
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New York Life Insurance10,000+New York CityNew YorkUnited States
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Owens & Minor, Inc.10,000+MechanicsvilleVirginiaUnited States
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Alstom10,000+Saint-OuenIle-de-FranceFrance
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Air Liquide10,000+ParisIle-de-FranceFrance
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Adobe10,000+San JoseCaliforniaUnited States
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Hertz10,000+EsteroFloridaUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Instant Messaging And Chat are Salesforce (228), Crm (180), Digital Transformation (151).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the instant-messaging-chat category fall in the company size of 1,000 - 4,999 employees (1455 companies), 100 - 249 employees (1347 companies), 20 - 49 employees (1128 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for instant-messaging-chat are the United States with 4577(63.77%), United Kingdom with 628(8.75%), Canada with 365(5.09%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Support Services
Contact Center
Knowledge Management
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the instant-messaging-chat category are G Suite, Slack, Zoho Mail. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs G Suite Salesforce Service Cloud vs Slack Salesforce Service Cloud vs Zoho Mail.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the instant-messaging-chat?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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