Question 1

What are the different markets in which
        Zendesk and
        Tidio compete against each other?

Accepted Answer

Zendesk and
        Tidio compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Customer Satisfaction Ratings, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Tidio compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.49%
        market share in comparison to
        Tidio’s
        1.10%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Tidio holds the
        6th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Tidio in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        158,537 customers and
        Tidio has
        70,105 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        88432 more customers than
        Tidio in this category.

Question 4

What are the countries in which
        Zendesk and
        Tidio has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Tidio has more customers in United States, United Kingdom and India.

Zendesk Vs Tidio : In-Depth Comparison

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Comparing the customer bases of Zendesk and Tidio

Comparing the market share of Zendesk and Tidio

Compare Zendesk vs Tidio customers by geography

Customer Movements for this month

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