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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2025, over 46,185 companies are currently using one or more Helpdesk Tools software. Out of these, there are 27,137 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 20.08% of market share, Help Scout with 12.23% of market share, LiveAgent with 8.81% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (517), Retail (428), E-Commerce (418).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

111

Technologies Tracked

71397

Companies Tracked

Categories related to Helpdesk Tools

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Helpdesk Tools technologies in 2025

Over 71397 companies are using Helpdesk Tools tools. Gorgias with 20.08% market share (14337 customers), Help Scout with 12.23% market share (8733 customers), LiveAgent with 8.81% market share (6288 customers).

Technology

Market Share (Est.)

Customers

Gorgias

20.08%

14337

Help Scout

12.23%

8733

LiveAgent

8.81%

6288

Zoho Desk

7.45%

5319

SherpaDesk

7.04%

5025

Others

44.39%

31695

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (15893 companies), 20 - 49 employees (14696 companies), 100 - 249 employees (6658 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 27137 (61.05%), United Kingdom with 4400 (9.90%), Australia with 3026 (6.81%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (517), Retail (428), E-Commerce (418).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	14337	20.08
2	Help Scout	8733	12.23
3	LiveAgent	6288	8.81
4	Zoho Desk	5319	7.45
5	SherpaDesk	5025	7.04
6	osTicket	3779	5.29
7	ConnectWise	3056	4.28
8	Front	2213	3.10
9	Chaport Live Chat	2087	2.92
10	Spiceworks Help Desk	1993	2.79
11	Oracle Service Cloud (formerly RightNow)	1706	2.39
12	OTRS	1483	2.08
13	LiveHelpNow	1059	1.48
14	HappyFox	960	1.34
15	Kayako	950	1.33
16	Agent.ai	947	1.33
17	Helpshift	923	1.29
18	GrooveHQ	845	1.18
19	HelpSite	733	1.03
20	SupportSystem	648	0.91
21	ManageEngine ServiceDesk Plus	596	0.83
22	UserEcho	528	0.74
23	TeamSupport	510	0.71
24	Mojo Helpdesk	439	0.61
25	Salesforce Desk.com	428	0.60
26	Salesforce Desk.com	428	0.60
27	Rhino Support	410	0.57
28	Web Help Desk	403	0.56
29	DeskPRO	390	0.55
30	CloudApp	315	0.44
31	Issuetrak	292	0.41
32	Dixa	276	0.39
33	Agiloft	251	0.35
34	Zendesk Talk	235	0.33
35	Teamwork Desk	233	0.33
36	ChatID	209	0.29
37	Kaseya VSA	205	0.29
38	Next IT	186	0.26
39	Parature	185	0.26
40	SolarWinds Web Help Desk	156	0.22
41	Dimelo	100	0.14
42	Doorbell	95	0.13
43	Enchant	77	0.11
44	Rocketbots.io	76	0.11
45	HelpDeskZ	71	0.10
46	UseResponse	69	0.10
47	FocalScope	69	0.10
48	HelpSpot	66	0.09
49	Deskero	63	0.09
50	Casengo	61	0.09
51	JitBit Helpdesk	60	0.08
52	DoneDone	60	0.08
53	HarePoint	52	0.07
54	Hesk	50	0.07
55	RedmineUP Cloud	50	0.07
56	Vision Helpdesk	47	0.07
57	Diabolocom	47	0.07
58	Helpy	41	0.06
59	Alloy Navigator	39	0.05
60	PhaseWare	37	0.05
61	Supportbench	25	0.04
62	Revelation helpdesk	23	0.03
63	NetHelpDesk	22	0.03
64	Buffer Reply	19	0.03
65	HelpMaster	18	0.03
66	Snappy Helpdesk	18	0.03
67	PhaseWare Tracker	16	0.02
68	Deskun	16	0.02
69	C-Desk	14	0.02
70	ReadyDesk	13	0.02
71	Keeping	13	0.02
72	ProProfs Help Desk	13	0.02
73	NABD System	11	0.02
74	eStreamDesk	10	0.01
75	HelpNinja	10	0.01
76	Support Incident Tracker (SiT)	10	0.01
77	SolarWinds MSP Manager	8	0.01
78	Kapdesk	8	0.01
79	ZupportDesk	8	0.01
80	HelpOnClick Live Chat Software	8	0.01
81	ServicePRO	8	0.01
82	Hivy	7	0.01
83	DiamanteDesk	7	0.01
84	DigitalGenius	6	0.01
85	Helpsumo	6	0.01
86	Vtiger Help Desk	5	0.01
87	CheckMate	5	0.01
88	EvantoDesk	5	0.01
89	Boostopia	5	0.01
90	Zyprr	5	0.01
91	Polar Help Desk	5	0.01
92	IssueCentre	4	0.01
93	devContact	4	0.01
94	Inbill	4	0.01
95	Sirportly	4	0.01
96	Liberum Help Desk	4	0.01
97	Inbenta Natural Language Search	4	0.01
98	Faveo Help Desk	4	0.01
99	CRMDesk	3	0.00
100	SmarterTrack	3	0.00
101	Modria	3	0.00
102	NetResults Tracker	3	0.00
103	HelpdeskPilot	3	0.00
104	Bornevia	3	0.00
105	Sugester	3	0.00
106	Helprace	2	0.00
107	AzureDesk	2	0.00
108	Complaints Pro	2	0.00
109	Chataroo	2	0.00
110	Adjutas	2	0.00
111	Plumsail HelpDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, LiveAgent. Here, you can view a full list of Helpdesk Tools tools in the market.