Question 1

What are the different markets in which
        Zendesk and
        Intercom compete against each other?

Accepted Answer

Zendesk and
        Intercom compete against each other in
        the Customer Experience, Instant Messaging And Chat, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Zendesk
        and Intercom compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.49%
        market share in comparison to
        Intercom’s
        2.26%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Intercom holds the
        5th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Intercom in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        158,537 customers and
        Intercom has
        143,802 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        14735 more customers than
        Intercom in this category.

Question 4

What are the countries in which
        Zendesk and
        Intercom has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Intercom has more customers in United States, United Kingdom and Canada.

Zendesk Vs Intercom : In-Depth Comparison

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Comparing the customer bases of Zendesk and Intercom

Comparing the market share of Zendesk and Intercom

Compare Zendesk vs Intercom customers by geography

Customer Movements for this month

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