Question 1

What are the different markets in which
        Zoho CRM and
        Kayako compete against each other?

Accepted Answer

Zoho CRM and
        Kayako compete against each other in
        the Customer Experience, Contact Management, Customer Engagement, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho CRM
        and Kayako compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.04%
        market share in comparison to
        Kayako’s
        0.09%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kayako holds the
        52nd spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Kayako in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        20,910 customers and
        Kayako has
        953 customers in the
        Customer Experience
        segment. Zoho CRM has
        19957 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Kayako has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Kayako has more customers in United States, United Kingdom and India.

Zoho CRM Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Kayako

Comparing the market share of Zoho CRM and Kayako

Compare Zoho CRM vs Kayako customers by geography

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