Question 1

What are the different markets in which
        Intercom and
        Kayako compete against each other?

Accepted Answer

Intercom and
        Kayako compete against each other in
        the Customer Experience, Instant Messaging And Chat, Communication, Customer Engagement, Helpdesk Tools.

Question 2

How does the market share of
        Intercom
        and Kayako compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Intercom has a
        14.04%
        market share in comparison to
        Kayako’s
        0.09%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kayako holds the
        52nd spot.

Question 3

How many customers are acquired by
        Intercom and
        Kayako in the
        Customer Experience segment?

Accepted Answer

Intercom has
        143,802 customers and
        Kayako has
        953 customers in the
        Customer Experience
        segment. Intercom has
        142849 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Intercom and
        Kayako has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Kayako has more customers in United States, United Kingdom and India.

Intercom Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Intercom and Kayako

Comparing the market share of Intercom and Kayako

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