Question 1

What are the different markets in which
        Zendesk and
        Kayako compete against each other?

Accepted Answer

Zendesk and
        Kayako compete against each other in
        the Customer Experience, Instant Messaging And Chat, Contact Center, Helpdesk Tools, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Kayako compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        15.48%
        market share in comparison to
        Kayako’s
        0.09%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kayako holds the
        52nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Kayako in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        158,537 customers and
        Kayako has
        953 customers in the
        Customer Experience
        segment. Zendesk has
        157584 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Zendesk and
        Kayako has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Kayako has more customers in United States, United Kingdom and India.

Zendesk Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Zendesk and Kayako

Comparing the market share of Zendesk and Kayako

Compare Zendesk vs Kayako customers by geography

Customer Movements for this month

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