Question 1

What are the different markets in which
        Genesys PureCloud and
        CROSS CX compete against each other?

Accepted Answer

Genesys PureCloud and
        CROSS CX compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and CROSS CX compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.65%
        market share in comparison to
        CROSS CX’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        CROSS CX holds the
        156th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        CROSS CX in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,773 customers and
        CROSS CX has
        5 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        2768 more customers than
        CROSS CX in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        CROSS CX has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
CROSS CX has more customers in United States, Korea and Germany.

Genesys PureCloud Vs CROSS CX : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and CROSS CX

Comparing the market share of Genesys PureCloud and CROSS CX

Compare Genesys PureCloud vs CROSS CX customers by geography

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