Question 1

What are the different markets in which
        NICE inContact and
        Sharpen compete against each other?

Accepted Answer

NICE inContact and
        Sharpen compete against each other in
        the Cloud Contact Center Software, Contact Center, Interactive Voice Response (IVR), Call Recording, Communication.

Question 2

How does the market share of
        NICE inContact
        and Sharpen compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.18%
        market share in comparison to
        Sharpen’s
        0.00%.
        Since it has a better market share coverage,
        NICE inContact holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Sharpen holds the
        79th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Sharpen in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        2,883 customers and
        Sharpen has
        37 customers in the
        Contact Center
        segment. NICE inContact has
        2846 more customers than
        Sharpen in this category.

Question 4

What are the countries in which
        NICE inContact and
        Sharpen has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
Sharpen has more customers in United States, Canada and Ireland.

NICE inContact Vs Sharpen : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Sharpen

Comparing the market share of NICE inContact and Sharpen

Compare NICE inContact vs Sharpen customers by geography

Customer Movements for this month

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