Question 1

What are the different markets in which
        Freshworks and
        NICE inContact compete against each other?

Accepted Answer

Freshworks and
        NICE inContact compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Customer Experience.

Question 2

How does the market share of
        Freshworks
        and NICE inContact compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.03%
        market share in comparison to
        NICE inContact’s
        0.18%.
        Since it has a better market share coverage,
        Freshworks holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        NICE inContact holds the
        14th spot.

Question 3

How many customers are acquired by
        Freshworks and
        NICE inContact in the
        Contact Center segment?

Accepted Answer

Freshworks has
        32,098 customers and
        NICE inContact has
        2,883 customers in the
        Contact Center
        segment. Freshworks has
        29215 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Freshworks and
        NICE inContact has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
NICE inContact has more customers in United States, United Kingdom and Canada.

Freshworks Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Freshworks and NICE inContact

Comparing the market share of Freshworks and NICE inContact

Compare Freshworks vs NICE inContact customers by geography

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