Question 1

What are the different markets in which
        LiveAgent and
        Sharpen compete against each other?

Accepted Answer

LiveAgent and
        Sharpen compete against each other in
        the Contact Center, Customer Experience, Cloud Contact Center Software, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Sharpen compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.42%
        market share in comparison to
        Sharpen’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Sharpen holds the
        79th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Sharpen in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,679 customers and
        Sharpen has
        37 customers in the
        Contact Center
        segment. LiveAgent has
        6642 more customers than
        Sharpen in this category.

Question 4

What are the countries in which
        LiveAgent and
        Sharpen has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Sharpen has more customers in United States, Canada and Ireland.

LiveAgent Vs Sharpen : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Sharpen

Comparing the market share of LiveAgent and Sharpen

Compare LiveAgent vs Sharpen customers by geography

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