Question 1

What are the different markets in which
        Zendesk and
        Smartsupp Live Chat compete against each other?

Accepted Answer

Zendesk and
        Smartsupp Live Chat compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Smartsupp Live Chat compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.68%
        market share in comparison to
        Smartsupp Live Chat’s
        0.26%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Smartsupp Live Chat holds the
        14th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Smartsupp Live Chat in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        170,637 customers and
        Smartsupp Live Chat has
        16,606 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        154031 more customers than
        Smartsupp Live Chat in this category.

Question 4

What are the countries in which
        Zendesk and
        Smartsupp Live Chat has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Smartsupp Live Chat has more customers in Czech Republic, Poland and Spain.

Zendesk Vs Smartsupp Live Chat : In-Depth Comparison

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Comparing the customer bases of Zendesk and Smartsupp Live Chat

Comparing the market share of Zendesk and Smartsupp Live Chat

Compare Zendesk vs Smartsupp Live Chat customers by geography

Customer Movements for this month

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