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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

8160

Market Share (Est.)

0.82%

Ranking

#20

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 16.53%, Intercom with 13.44%, Trustpilot with 12.24% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16548216.53%Salesforce Service Cloud vs Zendesk
Intercom13451413.44%Salesforce Service Cloud vs Intercom
Trustpilot12252912.24%Salesforce Service Cloud vs Trustpilot
Adobe Marketing Cloud725387.25%Salesforce Service Cloud vs Adobe Marketing Cloud
Adobe Experience Cloud666536.66%Salesforce Service Cloud vs Adobe Experience Cloud
Qualtrics480464.80%Salesforce Service Cloud vs Qualtrics
Freshworks320983.21%Salesforce Service Cloud vs Freshworks
Smartlook279512.79%Salesforce Service Cloud vs Smartlook
Podium249642.49%Salesforce Service Cloud vs Podium
Qualtrics Research Core227802.28%Salesforce Service Cloud vs Qualtrics Research Core
Yotpo222152.22%Salesforce Service Cloud vs Yotpo
Campaign Monitor220742.21%Salesforce Service Cloud vs Campaign Monitor
Zoho CRM203362.03%Salesforce Service Cloud vs Zoho CRM
Adobe Commerce Cloud187761.88%Salesforce Service Cloud vs Adobe Commerce Cloud
Pendo170911.71%Salesforce Service Cloud vs Pendo
OneAll152461.52%Salesforce Service Cloud vs OneAll
Pipedrive147701.48%Salesforce Service Cloud vs Pipedrive
Smile.io146901.47%Salesforce Service Cloud vs Smile.io
Sitecore89020.89%Salesforce Service Cloud vs Sitecore
Bookafy67390.67%Salesforce Service Cloud vs Bookafy
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 16.53%, Intercom with 13.44%, Trustpilot with 12.24% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Adobe Experience Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Smartlook

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Customers of Salesforce Service Cloud

Around the world in 2025, over 7979 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Messer Gases Brasil10,000+BarueriSao PauloBrazil
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AAPC10,000+Salt Lake CityUtahUnited States
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The Adecco Group10,000+ZurichZurichSwitzerland
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Jay S Himmelstein M D10,000+AmherstMassachusettsUnited States
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CommScope10,000+ClaremontNorth CarolinaUnited States
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IMMO Mousquetaires10,000+BondoufleIle-de-FranceFrance
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Mercedes - Benz AG10,000+StuttgartBaden-WuerttembergGermany
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Equinix, Inc.10,000+Redwood CityCaliforniaUnited States
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Vodafone10,000+NewburyEnglandUnited Kingdom
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Inchcape Plc10,000+LondonEnglandUnited Kingdom
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (227), Crm (173), Digital Transformation (142).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 100 - 249 employees (1513 companies), 1,000 - 4,999 employees (1211 companies), 20 - 49 employees (1077 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 4240(63.87%), United Kingdom with 573(8.63%), Canada with 331(4.99%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Knowledge Management
Customer Engagement
Instant Messaging And Chat
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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