Question 1

What are the different markets in which
        Pendo and
        Salesforce Service Cloud compete against each other?

Accepted Answer

Pendo and
        Salesforce Service Cloud compete against each other in
        the Customer Engagement, Customer Experience, Contact Center, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Pendo
        and Salesforce Service Cloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Pendo has a
        1.71%
        market share in comparison to
        Salesforce Service Cloud’s
        0.82%.
        Since it has a better market share coverage,
        Pendo holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Salesforce Service Cloud holds the
        20th spot.

Question 3

How many customers are acquired by
        Pendo and
        Salesforce Service Cloud in the
        Customer Experience segment?

Accepted Answer

Pendo has
        17,091 customers and
        Salesforce Service Cloud has
        8,160 customers in the
        Customer Experience
        segment. Pendo has
        8931 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        Pendo and
        Salesforce Service Cloud has more customers?

Accepted Answer

Pendo has more customers in United States, Australia and United Kingdom.
Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.

Pendo Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of Pendo and Salesforce Service Cloud

Comparing the market share of Pendo and Salesforce Service Cloud

Compare Pendo vs Salesforce Service Cloud customers by geography

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