Question 1

What are the different markets in which
        Genesys PureCloud and
        SATISFYD compete against each other?

Accepted Answer

Genesys PureCloud and
        SATISFYD compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and SATISFYD compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.66%
        market share in comparison to
        SATISFYD’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        SATISFYD holds the
        130th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        SATISFYD in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,995 customers and
        SATISFYD has
        13 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        2982 more customers than
        SATISFYD in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        SATISFYD has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
SATISFYD has more customers in United States, Australia and Canada.

Genesys PureCloud Vs SATISFYD : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and SATISFYD

Comparing the market share of Genesys PureCloud and SATISFYD

Compare Genesys PureCloud vs SATISFYD customers by geography

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