Question 1

What are the different markets in which
        Genesys PureCloud and
        iZooto compete against each other?

Accepted Answer

Genesys PureCloud and
        iZooto compete against each other in
        the Customer Engagement, Customer Experience, Auto Dialer, Campaign Management, Communication.

Question 2

How does the market share of
        Genesys PureCloud
        and iZooto compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.66%
        market share in comparison to
        iZooto’s
        0.40%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        iZooto holds the
        28th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        iZooto in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,995 customers and
        iZooto has
        1,786 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        1209 more customers than
        iZooto in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        iZooto has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
iZooto has more customers in India, Taiwan and United States.

Genesys PureCloud Vs iZooto : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and iZooto

Comparing the market share of Genesys PureCloud and iZooto

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