Question 1

What are the different markets in which
        Five9 and
        Genesys PureCloud compete against each other?

Accepted Answer

Five9 and
        Genesys PureCloud compete against each other in
        the Auto Dialer, Communication, Contact Center, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Five9
        and Genesys PureCloud compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Five9 has a
        0.65%
        market share in comparison to
        Genesys PureCloud’s
        0.65%.
        Since it has a better market share coverage,
        Five9 holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Genesys PureCloud holds the
        21st spot.

Question 3

How many customers are acquired by
        Five9 and
        Genesys PureCloud in the
        Customer Engagement segment?

Accepted Answer

Five9 has
        2,776 customers and
        Genesys PureCloud has
        2,773 customers in the
        Customer Engagement
        segment. Five9 has
        3 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Five9 and
        Genesys PureCloud has more customers?

Accepted Answer

Five9 has more customers in United States, Canada and United Kingdom.
Genesys PureCloud has more customers in United States, United Kingdom and Australia.

Five9 Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Five9 and Genesys PureCloud

Comparing the market share of Five9 and Genesys PureCloud

Compare Five9 vs Genesys PureCloud customers by geography

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