Question 1

What are the different markets in which
        Genesys PureCloud and
        Ebsta compete against each other?

Accepted Answer

Genesys PureCloud and
        Ebsta compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Ebsta compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.65%
        market share in comparison to
        Ebsta’s
        0.01%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Ebsta holds the
        119th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Ebsta in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,773 customers and
        Ebsta has
        22 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        2751 more customers than
        Ebsta in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Ebsta has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
Ebsta has more customers in United States, United Kingdom and Singapore.

Genesys PureCloud Vs Ebsta : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Ebsta

Comparing the market share of Genesys PureCloud and Ebsta

Compare Genesys PureCloud vs Ebsta customers by geography

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