Question 1

What are the different markets in which
        Genesys PureCloud and
        CustomShow compete against each other?

Accepted Answer

Genesys PureCloud and
        CustomShow compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and CustomShow compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.65%
        market share in comparison to
        CustomShow’s
        0.00%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        CustomShow holds the
        133rd spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        CustomShow in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,773 customers and
        CustomShow has
        12 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        2761 more customers than
        CustomShow in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        CustomShow has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
CustomShow has more customers in and United States.

Genesys PureCloud Vs CustomShow : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and CustomShow

Comparing the market share of Genesys PureCloud and CustomShow

Compare Genesys PureCloud vs CustomShow customers by geography

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