Question 1

What are the different markets in which
        NICE inContact and
        PhoneBurner compete against each other?

Accepted Answer

NICE inContact and
        PhoneBurner compete against each other in
        the Call Recording, Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Applicant Tracking.

Question 2

How does the market share of
        NICE inContact
        and PhoneBurner compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.19%
        market share in comparison to
        PhoneBurner’s
        0.00%.
        Since it has a better market share coverage,
        NICE inContact holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        PhoneBurner holds the
        66th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        PhoneBurner in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        3,070 customers and
        PhoneBurner has
        67 customers in the
        Contact Center
        segment. NICE inContact has
        3003 more customers than
        PhoneBurner in this category.

Question 4

What are the countries in which
        NICE inContact and
        PhoneBurner has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
PhoneBurner has more customers in United States, Canada and Korea.

NICE inContact Vs PhoneBurner : In-Depth Comparison

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Comparing the customer bases of NICE inContact and PhoneBurner

Comparing the market share of NICE inContact and PhoneBurner

Compare NICE inContact vs PhoneBurner customers by geography

Customer Movements for this month

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