Question 1

What are the different markets in which
        LiveAgent and
        Oracle TeleSales compete against each other?

Accepted Answer

LiveAgent and
        Oracle TeleSales compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Oracle TeleSales compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.42%
        market share in comparison to
        Oracle TeleSales’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle TeleSales holds the
        50th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Oracle TeleSales in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,679 customers and
        Oracle TeleSales has
        156 customers in the
        Contact Center
        segment. LiveAgent has
        6523 more customers than
        Oracle TeleSales in this category.

Question 4

What are the countries in which
        LiveAgent and
        Oracle TeleSales has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Oracle TeleSales has more customers in United States, United Kingdom and Australia.

LiveAgent Vs Oracle TeleSales : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Oracle TeleSales

Comparing the market share of LiveAgent and Oracle TeleSales

Compare LiveAgent vs Oracle TeleSales customers by geography

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