Question 1

What are the different markets in which
        Zendesk and
        MessageBird compete against each other?

Accepted Answer

Zendesk and
        MessageBird compete against each other in
        the Interactive Voice Response (IVR), Application Development, Appointment Reminder, Contact Center, Customer Experience.

Question 2

How does the market share of
        Zendesk
        and MessageBird compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        90.75%
        market share in comparison to
        MessageBird’s
        0.33%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        MessageBird holds the
        8th spot.

Question 3

How many customers are acquired by
        Zendesk and
        MessageBird in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        165,482 customers and
        MessageBird has
        600 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        164882 more customers than
        MessageBird in this category.

Question 4

What are the countries in which
        Zendesk and
        MessageBird has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
MessageBird has more customers in Netherlands, United States and Brazil.

Zendesk Vs MessageBird : In-Depth Comparison

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Comparing the customer bases of Zendesk and MessageBird

Comparing the market share of Zendesk and MessageBird

Compare Zendesk vs MessageBird customers by geography

Customer Movements for this month

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