Question 1

What are the different markets in which
        Helpshift and
        ProProfs Help Desk compete against each other?

Accepted Answer

Helpshift and
        ProProfs Help Desk compete against each other in
        the Contact Center, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Helpshift
        and ProProfs Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Helpshift has a
        1.28%
        market share in comparison to
        ProProfs Help Desk’s
        0.02%.
        Since it has a better market share coverage,
        Helpshift holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        ProProfs Help Desk holds the
        72nd spot.

Question 3

How many customers are acquired by
        Helpshift and
        ProProfs Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

Helpshift has
        921 customers and
        ProProfs Help Desk has
        13 customers in the
        Helpdesk Tools
        segment. Helpshift has
        908 more customers than
        ProProfs Help Desk in this category.

Question 4

What are the countries in which
        Helpshift and
        ProProfs Help Desk has more customers?

Accepted Answer

Helpshift has more customers in United States, United Kingdom and India.
ProProfs Help Desk has more customers in United States, India and United Kingdom.

Helpshift Vs ProProfs Help Desk : In-Depth Comparison

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Comparing the customer bases of Helpshift and ProProfs Help Desk

Comparing the market share of Helpshift and ProProfs Help Desk

Compare Helpshift vs ProProfs Help Desk customers by geography

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