Question 1

What are the different markets in which
        LiveAgent and
        HelpSite compete against each other?

Accepted Answer

LiveAgent and
        HelpSite compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and HelpSite compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        8.64%
        market share in comparison to
        HelpSite’s
        1.02%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        HelpSite holds the
        19th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        HelpSite in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,229 customers and
        HelpSite has
        735 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        5494 more customers than
        HelpSite in this category.

Question 4

What are the countries in which
        LiveAgent and
        HelpSite has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
HelpSite has more customers in United States, United Kingdom and Canada.

LiveAgent Vs HelpSite : In-Depth Comparison

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Comparing the customer bases of LiveAgent and HelpSite

Comparing the market share of LiveAgent and HelpSite

Compare LiveAgent vs HelpSite customers by geography

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