Question 1

What are the different markets in which
        Helpshift and
        SupportSystem compete against each other?

Accepted Answer

Helpshift and
        SupportSystem compete against each other in
        the Contact Center, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Helpshift
        and SupportSystem compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Helpshift has a
        1.28%
        market share in comparison to
        SupportSystem’s
        0.85%.
        Since it has a better market share coverage,
        Helpshift holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        SupportSystem holds the
        20th spot.

Question 3

How many customers are acquired by
        Helpshift and
        SupportSystem in the
        Helpdesk Tools segment?

Accepted Answer

Helpshift has
        921 customers and
        SupportSystem has
        615 customers in the
        Helpdesk Tools
        segment. Helpshift has
        306 more customers than
        SupportSystem in this category.

Question 4

What are the countries in which
        Helpshift and
        SupportSystem has more customers?

Accepted Answer

Helpshift has more customers in United States, United Kingdom and India.
SupportSystem has more customers in United States, United Kingdom and Canada.

Helpshift Vs SupportSystem : In-Depth Comparison

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Comparing the customer bases of Helpshift and SupportSystem

Comparing the market share of Helpshift and SupportSystem

Compare Helpshift vs SupportSystem customers by geography

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