Question 1

What are the different markets in which
        Genesys PureCloud and
        CallTools compete against each other?

Accepted Answer

Genesys PureCloud and
        CallTools compete against each other in
        the Auto Dialer, Communication, Contact Center, Fax Server, Predictive Dialer.

Question 2

How does the market share of
        Genesys PureCloud
        and CallTools compare in the
        Fax Server market?

Accepted Answer

In the Fax Server market,
        Genesys PureCloud has a
        21.52%
        market share in comparison to
        CallTools’s
        0.21%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Fax Server category, while
        CallTools holds the
        13th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        CallTools in the
        Fax Server segment?

Accepted Answer

Genesys PureCloud has
        3,603 customers and
        CallTools has
        35 customers in the
        Fax Server
        segment. Genesys PureCloud has
        3568 more customers than
        CallTools in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        CallTools has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
CallTools has more customers in United States, Canada and United Kingdom.

Genesys PureCloud Vs CallTools : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and CallTools

Comparing the market share of Genesys PureCloud and CallTools

Compare Genesys PureCloud vs CallTools customers by geography

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