Freshdesk
Freshdesk is an online cloud-based customer service software providing helpdesk support.
Market Share of Freshdesk
Current Customer(s)
188891
Market Share (Est.)
92.93%
Ranking
#1
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Agent.ai with 1.10%, Microsoft Dynamics 365 for Customer Service with 1.04%, Chaport Live Chat with 0.91% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Agent.ai | 2226 | 1.10% | Freshdesk vs Agent.ai |
| Microsoft Dynamics 365 for Customer Service | 2123 | 1.04% | Freshdesk vs Microsoft Dynamics 365 for Customer Service |
| Chaport Live Chat | 1855 | 0.91% | Freshdesk vs Chaport Live Chat |
| ManageEngine ServiceDesk Plus | 1196 | 0.59% | Freshdesk vs ManageEngine ServiceDesk Plus |
| OwnerListens | 1008 | 0.50% | Freshdesk vs OwnerListens |
| HelpSite | 796 | 0.39% | Freshdesk vs HelpSite |
| Salesforce Desk.com | 661 | 0.33% | Freshdesk vs Salesforce Desk.com |
| Boomtown | 515 | 0.25% | Freshdesk vs Boomtown |
| Dovetail | 424 | 0.21% | Freshdesk vs Dovetail |
| Amelia | 300 | 0.15% | Freshdesk vs Amelia |
| Next IT | 278 | 0.14% | Freshdesk vs Next IT |
| Shipup | 257 | 0.13% | Freshdesk vs Shipup |
| WebsiteAlive | 243 | 0.12% | Freshdesk vs WebsiteAlive |
| Guru | 243 | 0.12% | Freshdesk vs Guru |
| Solvvy | 222 | 0.11% | Freshdesk vs Solvvy |
| Textline | 216 | 0.11% | Freshdesk vs Textline |
| Cyara | 215 | 0.11% | Freshdesk vs Cyara |
| Upscope | 197 | 0.10% | Freshdesk vs Upscope |
| Live Chat Monitoring | 191 | 0.09% | Freshdesk vs Live Chat Monitoring |
| QnA Maker by Microsoft | 180 | 0.09% | Freshdesk vs QnA Maker by Microsoft |
Popular Comparisons
Top Competitors and Alternatives of Freshdesk
The top three of Freshdesk’s competitors in the Customer Support Services category are Agent.ai with 1.10%, Microsoft Dynamics 365 for Customer Service with 1.04%, Chaport Live Chat with 0.91% market share.
Freshdesk vs Agent.ai
Freshdesk vs Microsoft Dynamics 365 for Customer Service
Freshdesk vs Chaport Live Chat
Freshdesk vs ManageEngine ServiceDesk Plus
Freshdesk vs OwnerListens
Freshdesk vs HelpSite
Freshdesk vs Salesforce Desk.com
Freshdesk vs Boomtown
Customers of Freshdesk
Around the world in 2025, over 188881 companies have started using Freshdesk as Customer Support Services tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Glamour | 10,000+ | New York City | New York | United States |     |
| DENSO | 10,000+ | Kariya | Aichi | Japan | |
| Académie De Nantes | 10,000+ | Nantes | Pays de la Loire | France | |
| Jack In The Box | 10,000+ | San Diego | California | United States | |
| BARMER | 10,000+ | Berlin | Berlin | Germany | |
| Remedy Intelligent Staffing | 10,000+ | Atlanta | Georgia | United States | |
| Oi S.A. | 10,000+ | Rio de Janeiro | Rio de Janeiro | Brazil | |
| European Space Agency - ESA | 10,000+ | Noordwijk-Binnen | South Holland | Netherlands | |
| Yıldız Holding | 10,000+ | Istanbul | Istanbul | Turkey | |
| Huawei Technologies | 10,000+ | Shenzhen | Guangdong | People's Republic of China | |
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Freshdesk Customers by Products and Services
The top three products and services offering customers that use Freshdesk for Customer Support Services are Marketing (2394), Education (2232), Digital Marketing (2183).
Customers
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Freshdesk Customers by Employee Size
The majority of Freshdesk's customers for the customer-support category fall in the company size of 20 - 49 employees (52226 companies), 100 - 249 employees (50253 companies), 0 - 9 employees (27433 companies).
Employee Size
Freshdesk Customers by Geography
The top three geographies of Freshdesk for customer-support are the United States with 84506(57.48%), United Kingdom with 14767(10.04%), India with 12304(8.37%) customers respectively.
Customers
Employees of Freshdesk
Also see other Products/Services by Freshdesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshdesk competitors?
Freshdesk’s Top competitors in the customer-support category are Agent.ai, Microsoft Dynamics 365 for Customer Service, Chaport Live Chat. You can view a full list of Freshdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshdesk and 40,000 other technologies on the internet. You can also compare Freshdesk and its feature with top competitors here : Freshdesk vs Agent.ai Freshdesk vs Microsoft Dynamics 365 for Customer Service Freshdesk vs Chaport Live Chat.
What is Freshdesk customer distribution based on company size?
What is Freshdesk market share in the customer-support?
What are the top countries that use Freshdesk?
What are the top industries that use Freshdesk?
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