Salesforce Service Cloud Vs Qualtrics XM Customer Experience : In-Depth Comparison

What are the different markets in which Salesforce Service Cloud and Qualtrics XM Customer Experience compete against each other?

Salesforce Service Cloud and Qualtrics XM Customer Experience compete against each other in the Customer Experience, Contact Center, Customer Engagement, Customer Support Services, Instant Messaging And Chat.

How does the market share of Salesforce Service Cloud and Qualtrics XM Customer Experience compare in the Customer Experience market?

In the Customer Experience market, Salesforce Service Cloud has a 0.84% market share in comparison to Qualtrics XM Customer Experience’s 0.05%. Since it has a better market share coverage, Salesforce Service Cloud holds the 20th spot in 6sense's Market Share Ranking Index for the Customer Experience category, while Qualtrics XM Customer Experience holds the 68th spot.

How many customers are acquired by Salesforce Service Cloud and Qualtrics XM Customer Experience in the Customer Experience segment?

Salesforce Service Cloud has 8,625 customers and Qualtrics XM Customer Experience has 519 customers in the Customer Experience segment. Salesforce Service Cloud has 8106 more customers than Qualtrics XM Customer Experience in this category.

What are the countries in which Salesforce Service Cloud and Qualtrics XM Customer Experience has more customers?

Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.
Qualtrics XM Customer Experience has more customers in United States, Canada and United Kingdom.