Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

52

Technologies Tracked

26960

Companies Tracked

Categories related to Customer Experience Management

Live Chat
Customer Experience
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Experience Management technologies in 2025

Over 26960 companies are using Customer Experience Management tools. Marketo Engage with 38.71% market share (10437 customers), Kentico Xperience with 15.40% market share (4153 customers), Thematic with 14.30% market share (3856 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    38.71%

    10437

  • Kentico Xperience

    15.40%

    4153

  • Thematic

    14.30%

    3856

  • SAP Hybris Commerce

    7.17%

    1933

  • Userpilot

    6.06%

    1634

  • Others

    18.35%

    4947

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (4670 companies), 20 - 49 employees (4546 companies), 100 - 249 employees (3944 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 14831 (65.15%), United Kingdom with 2193 (9.63%), Australia with 1158 (5.09%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Research (369), Wealth Management (345), Education (325).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage1043738.71
    2Kentico Xperience415315.40
    3Thematic385614.30
    4SAP Hybris Commerce19337.17
    5Userpilot16346.06
    6Greenwich AIM12314.57
    7Calabrio5472.03
    8Concentrix4111.52
    9Experience.com2881.07
    10Emplifi2871.06
    11JRNI2871.06
    12SMG - Service Management Group2590.96
    13Merkle2010.75
    14Craver1960.73
    15Vue.ai1680.62
    16CredSpark1640.61
    17Microsoft Customer Experience Management1600.59
    18Lakeside1120.42
    19Sitecore Experience Platform1050.39
    20Threekit990.37
    21INSTANT Insight690.26
    22HCL Digital Experience560.21
    23Smaply250.09
    24Akamai Ion240.09
    25BPA Quality230.09
    26VeriPark220.08
    27Genesys CIM Platform210.08
    28Fizz Customer Experience Platform180.07
    29StoryPulse180.07
    30Twintag170.06
    31SightMill - NPS Software160.06
    32CallMiner Eureka150.06
    33Neuron7120.04
    34Multi-rater 360 Feedback System100.04
    35Compuware ClientVantage100.04
    36Lumoa80.03
    37SupportLogic80.03
    38DictaNova70.03
    39WEVO70.03
    40AfterSell60.02
    41Heeduser60.02
    42know'N'act50.02
    43Lumavate40.01
    44Keepcon40.01
    45Kademi40.01
    46Video Reviews30.01
    47CXONCLOUD30.01
    48CA Customer Experience Manager (CEM)30.01
    49ServeSmart20.01
    50Feedback INN20.01
    51FastSensor20.01
    52TADA20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Kentico Xperience, Thematic. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Kentico Xperience

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