Question 1

What are the different markets in which
        Sumo and
        Salesforce Service Cloud compete against each other?

Accepted Answer

Sumo and
        Salesforce Service Cloud compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Sumo
        and Salesforce Service Cloud compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Sumo has a
        1.41%
        market share in comparison to
        Salesforce Service Cloud’s
        0.88%.
        Since it has a better market share coverage,
        Sumo holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Salesforce Service Cloud holds the
        13th spot.

Question 3

How many customers are acquired by
        Sumo and
        Salesforce Service Cloud in the
        Customer Engagement segment?

Accepted Answer

Sumo has
        13,718 customers and
        Salesforce Service Cloud has
        8,545 customers in the
        Customer Engagement
        segment. Sumo has
        5173 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        Sumo and
        Salesforce Service Cloud has more customers?

Accepted Answer

Sumo has more customers in United States, United Kingdom and Australia.
Salesforce Service Cloud has more customers in United States, United Kingdom and Canada.

Sumo Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of Sumo and Salesforce Service Cloud

Comparing the market share of Sumo and Salesforce Service Cloud

Compare Sumo vs Salesforce Service Cloud customers by geography

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