Question 1

What are the different markets in which
        Zoho CRM and
        CROSS CX compete against each other?

Accepted Answer

Zoho CRM and
        CROSS CX compete against each other in
        the Customer Engagement, Contact Management, Customer Experience, Lead Management, Personalization Behavioral Targeting.

Question 2

How does the market share of
        Zoho CRM
        and CROSS CX compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho CRM has a
        4.74%
        market share in comparison to
        CROSS CX’s
        0.00%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        CROSS CX holds the
        156th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        CROSS CX in the
        Customer Engagement segment?

Accepted Answer

Zoho CRM has
        20,336 customers and
        CROSS CX has
        5 customers in the
        Customer Engagement
        segment. Zoho CRM has
        20331 more customers than
        CROSS CX in this category.

Question 4

What are the countries in which
        Zoho CRM and
        CROSS CX has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
CROSS CX has more customers in United States, Korea and Germany.

Zoho CRM Vs CROSS CX : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and CROSS CX

Comparing the market share of Zoho CRM and CROSS CX

Compare Zoho CRM vs CROSS CX customers by geography

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