Question 1

What are the different markets in which
        Zendesk and
        Nortel Symposium compete against each other?

Accepted Answer

Zendesk and
        Nortel Symposium compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Nortel Symposium compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        9.95%
        market share in comparison to
        Nortel Symposium’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Nortel Symposium holds the
        39th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Nortel Symposium in the
        Contact Center segment?

Accepted Answer

Zendesk has
        158,537 customers and
        Nortel Symposium has
        311 customers in the
        Contact Center
        segment. Zendesk has
        158226 more customers than
        Nortel Symposium in this category.

Question 4

What are the countries in which
        Zendesk and
        Nortel Symposium has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Nortel Symposium has more customers in United States, Canada and United Kingdom.

Zendesk Vs Nortel Symposium : In-Depth Comparison

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Comparing the customer bases of Zendesk and Nortel Symposium

Comparing the market share of Zendesk and Nortel Symposium

Compare Zendesk vs Nortel Symposium customers by geography

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